The Home Depot

Brand Advocate Intern

May - July 2023 • Atlanta, GA

What I liked

The Brand Advocate internship experience was fast-paced with plenty of information to work with during the roughly 11-week duration. I liked the various tools used for analysis of strategy implemented, key performance indicators, and some worked with while in school. I liked the ability to network with other interns, full-time associates, and leadership at The Home Depot. Finally, I liked the support that was given by everyone to help you with any projects you had or to find your strengths should the role you're in not be something you're looking to pursue after the internship.

What I wish was different

I wish that the internship experience was calculated based on the role that the intern was assigned. For example, for a role that wasn't information heavy, meetings with the general University Relations should maintain frequent to interact with those students. I think for those assigned to a more information demanding role, meetings should've been prioritized a bit more with internal teams looking to focus towards the project or take more time for the learning-curve of the position.

Advice

My piece of advice while at this internship is to take advantage of the opportunity that everyone wants to help you and learn from them, as well as network with others to see how their experiences have been going, some of them might be interesting and might want to know more.

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Brand Advocate Analyst Intern

May - July 2022 • Atlanta, GA

What I liked

The Home Depot has an unparalleled value system. I felt welcomed into the company immediately. There are over 250 interns from all across the country, so I was able to meet many other students. There didn't seem to be a competitive atmosphere, because I believe more than half of the interns receive job offers at the end.

What I wish was different

My experience was virtual, so I wish we had more time to spend in the corporate office.

Advice

Be inquisitive. They like students who are curious about the company and who are driven to move the company forward. As long as you insert yourself in conversations with respect and confidence, they are excited to hear your fresh perspective.

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Rotational Leadership Development Intern

August - October 2022 • Cincinnati, OH

What I liked

Easy to get with management and determine planning.

What I wish was different

More opportunity for advancement.

Advice

Do not rush on anything!

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Delivery associates

April 2020 - August 2021 • Omaha, NE

What I liked

Different challenge everyday

What I wish was different

N/A

Advice

Get all the experience you can in any field that interest you

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Freight and Receiving associate

May 2018 - November 2020 • Woodstock, GA

What I liked

company stock options benefit

What I wish was different

needed more help

Advice

This demanding work was unloading overstuffed trucks that were unsafely packed and required fast work to get products unloaded from the trucks and restocked on the shelves in only a few hours. Full-time co-workers expected part-time employees to work extra hours to help cover staffing shortages.

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Cashier

May - June 2020 • Bay Shore, NY

What I liked

Having the chance to connect with various customers to fulfill their needs.

What I wish was different

For a more consistent work schedule.

Advice

Do your research on the company before you interview. Also have a few anecdotes to share if they ask you problem solving questions.

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Freight Associate

November 2020 - August 2021 • Anaheim, CA

What I liked

I liked the job experience and my co workers were really helpful.

What I wish was different

Advice

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Home Depot associate

September 2021 - May 2022 • Atlanta, GA

What I liked

I enjoyed how I got to interact with customers and other associates, making everyone's lives a little bit easier by helping them with their projects. It always excites me to put a smile on someone's face!

What I wish was different

I wish that I could have stayed longer, and I would like to have had more experience in my department so I can better help the customers.

Advice

I would like to share that the bosses and employees were very friendly, however, some of the customers may not be as cordial. This is a good time for us as employees to learn how to deal with stressful situations and better our people skills.

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Service Desk Associate

February 2021 • Orange Park, FL

What I liked

I enjoyed coming in contact with so many different people with a variety of problems that I could help in solving.

What I wish was different

I wish there were more people at the service desk to aid in helping everyone as fast as possible.

Advice

I would say to be very open to hearing the stories people have to tell and try to be empathetic so they were more open to listening to your solution calmly in return.

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Customer Service Representative

May 2019 - July 2020 • Bellevue, WA

What I liked

Coworkers were fun to work with.

What I wish was different

Usually had a few nasty customers every day that ruined my day.

Advice

Try not to interact with customers as much as possible.

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Guest Service Associate

June 2020 • Saratoga Springs, NY

What I liked

I liked working and learning about new materials and talking to employees/customers about the projects they were currently or planning on doing.

What I wish was different

I wish there were more women or people my age employed and that the customers were more understanding.

Advice

Don't go in if you aren't ready to be yelled at by customers regularly and learn quickly. As a woman working is this environment, it was extremely hostile at first, but you either grow a thick skin or learn to give if back to customers within company regulation. Or you do both.

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Customer service associate

April 2021 • Londonderry, NH

What I liked

My coworkers and managers were great and easy to work with.

What I wish was different

I wish there had been more shadowing and direct training rather than virtual training.

Advice

Asking for help is always a good option when you don’t know how to approach a problem.

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Customer Service Representative

November 2019 • Louisville, KY

What I liked

My co-workers, everyone is close and like working as a team.

What I wish was different

Customers are unnecessarily rude at times, especially when we are busy. Plus, the hours are long and you cannot sit down.

Advice

It’s not the best job, but it pays good and most days are not that bad.

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Front end worker

May - August 2021 • Richfield, MN

What I liked

My main job was unloading flatbed trucks using a forklift. I enjoyed the experience of operating machinery like the forklift and reach truck, and handling the safety responsibilities associated.

What I wish was different

I felt as though my managers were not prioritizing creating a healthy and enjoyable workspace.

Advice

If offered the opportunity to gain any sort of certification or training, take it.

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Cashier

June - August 2023 • Liberty Lake, WA

What I liked

I really liked the culture of the company. It was focused on the values of the company while enriching the experience of the employees. The experience of working a cashier position in an environment such as the home depot was great due to the fact that it came with different adversities every day. But no matter what happened you always had a resource you could use to try and solve the problems.

What I wish was different

There were some minor complaints I had on a personal level but I believe as a whole experience there was not much I would say needs to be improved there.

Advice

Try to focus on the customer service skills you will gain working there. You will gain a lot of good skills there that will definitely be able to help you in any future career endeavors if you are going to be working a job that involves other people.

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