Internet Service Provider and Network Supervisor

Job Title:  Internet Service Provider and Network Supervisor
Department:  Telephone
Reports To:  Swiftel Operations Supervisor
FLSA Status:  Exempt
Annual Salary Range: $80,984.64-$107,979.48
Work Location: Brookings, SD (On-site)

General Statement of Duties

Under the direct supervision of the Swiftel Operations Supervisor, this position is responsible for providing the technical knowledge, capability and leadership to design and maintain a quality, progressive Internet service for our customers.  Work with Internet systems and network design, development, analysis and integration. Support the mission statement of Brookings Municipal Utilities.

Typical Duties and Responsibilities

1. Plans, organizes, and directs the work efforts of Internet department personnel.  Assists with personnel actions such as hiring, evaluating, promoting, disciplining, or terminating employees.
2. Oversee and coordinate the maintenance of Internet Service Provider (ISP) platforms, including maintenance on all hardware and software used to support the ISP.
3. Design, configure, and maintain network infrastructure, including routers, switches, firewalls, and servers.
4. Actively participate and lead internet personnel in the research, testing, development, and implementation of security standards for hardware and software systems applications used in providing a secure and reliable Internet service to our customers. 
5. Design and perform Capacity Planning and Analysis on the Internet network and systems.  Recommend appropriate changes to maintain service quality and provide network growth. Assist in the continuous process of planning and designing future system upgrades and changes.
6. Oversee and perform the work related to regulatory reporting requirements.
7. Provide technical expertise and leadership while coordinating projects and delegating tasks to the  Internet support staff.
8. Handle escalated customer support issues to troubleshoot issues, resolve service problems, and foster strong customer relationships.
9. Manage and allocate resources effectively, balancing workload and capacity to optimize team performance. 
10. Assess training needs and recommend company sponsored training opportunities.
11. Work directly with other departments to assist in the evaluation of new equipment or software as needed for business operations. 
12. Develop policies and procedures for work done within the Internet department and initiate periodic review to ensure optimal operation within the department.  Maintain documentation of network configurations, procedures, and policies.
13. Keep current on industry trends and advances in technology.  Make recommendations on the use of these advances.
14. Maintain effective and professional communication with leadership, department colleagues, and other employees to effectively execute company objectives.   
15. Perform other duties as assigned. 

Minimum Qualifications

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

1. Bachelor’s degree in computer science, information technology, or other related field with 10 years related experience across wide array on information technology domains.  An acceptable combination of education and related experience will be considered.
2. Advanced knowledge of Internet Protocol systems software such as DNS, DHCP, Email services, Web hosting, PHP, Database, LINUX and Windows.  Proven network administration and design is preferred.   
3. Advanced knowledge of application of network policies and cybersecurity related technologies such as firewalls, intrusion detection systems, email security, DNS security and other security applications. 
4. Efficiently prioritize, delegate, and manage tasks to meet deadlines, make informed decisions, and ensure timely completion according to industry standards.
5. Must possess strong analytical and problem-solving skills.