Lock Desk Analyst II
Position Summary
The Lock Desk Analyst II supports day-to-day lock desk operations by processing and validating lock requests and collaborating with internal teams to ensure pricing accuracy. This role is expected to work independently on routine lock desk tasks, support issue resolution, and contribute to process improvement initiatives.
Key Responsibilities
- Process and validate lock changes, re-locks, and extensions within established policies
- Communicate pricing or lock-related guidance to internal stakeholders
- Reconcile discrepancies in lock data between LOS and pricing engine
- Generate basic reports on lock pipeline activity and turnaround times
- Assist with margin tracking and ensure proper documentation for audit compliance
- Participate in training sessions and special projects as needed
Qualifications
- Bachelor’s degree in Business, Finance, Economics, or related field
- 1–3 years of experience in mortgage lending, lock desk, or loan operations
- Familiarity with pricing engines (Optimal Blue, EPPS) and LOS platforms (Encompass preferred)
- Proficient in Excel, including pivot tables and basic lookups
- Strong analytical and communication skills
Skills
- Intermediate Excel proficiency (pivot tables, VLOOKUP, formatting)
- Familiarity with LOS and PPE systems
- Strong documentation and audit readiness
- Ability to multitask and meet daily pricing/locking deadlines
- Professional communication and internal customer support
First Colony Mortgage is an EEO Employer, who participates in E-Verify. Reference checks are a pre-requisite of employment. All offers are contingent on successful completion of criminal background and credit checks, as required by state regulations.