Service and Support Administrator

Serves as the primary point of coordination for children receiving Service and Support Administration (SSA) services from the Allen County Board of DD. Responsible for assessment, planning, coordinating and monitoring of all services.  Responsible for a SSA caseload ranging from 30-50 individuals.

Facilitates the person-centered planning process to identify and address individual choice, preferences, strengths and needs for those children/students with ongoing SSA services.  Assesses individuals’ need for service utilizing formal and informal assessments. Develops and revises Individual Service Plans (ISPs).  Develops and monitors meaningful and measurable outcomes if applicable. Develops and implements an annual schedule of plan review.

Works cooperatively with individuals and on behalf of individuals to coordinate and acquire needed services; to include being familiar with local resources and OhioRise through the Ohio Department of Medicaid.  Maintains effective and ongoing contact/communication with individuals, families, guardians, and significant others, as applicable.

Continuously monitors and reviews the delivery of services, supports and training provided by the Board, other agencies, and persons important in the life of individuals served.  Ensures services are effective and in compliance with local, state and federal regulations. Maintains regular and ongoing contact with service providers. Provides technical support regarding delivery and documentation of services.

Collaborates with community agencies and local school districts. Attends IEP meetings and other related meetings to provide information about the Board on topics such as eligibility rules and available services. Refers and links individuals to appropriate community resources.

Completes all necessary paperwork in an accurate and timely manner, including required elements for waiver administration.

Documents all services in accordance with established Targeted Case Management (TCM) guidelines.

Develops service budgets for Medicaid waiver recipients and/or those referred to Intersystems. Monitors utilization of authorized services. Works to maximize services while maintaining costs. Maintains proficient knowledge of assessment tools and software programs for adequate waiver service planning and budgeting.

Participates in MUI/UI reporting, investigation and follow-up, including identifying trends and patterns.

Assures individuals have adequate representation, including identified natural supports and chosen representatives.

Participates in training and educational opportunities both at the agency and through other sources, including all statewide opportunities.