Information Technology System Specialist

Job Summary

Under the general direction of Academic Technology management, assumes a lead role in the analysis, testing, implementation, and support of the Enterprise-wide computerized information systems in the areas of automated systems for patching; SPAM control; virus control; Active Directory; Exchange; cell phone and tablet devices; standard desktop hardware and software configurations. Provides guidance for new system implementation and the continuing enhancement of the existing systems. Perform other related duties as required.

Essential Functions

Essential functions may include, but are not limited to:

1. Evaluate, configure, and maintain the following Enterprise environments: Active Directory, email, SPAM control, cell phone and tablet devices, virus protection, automated desktop environment imaging and patching.

2. Develop and maintain desktop and server configuration standards.

3. Create clear and concise technical documentation on Enterprise level systems and procedures, coordinate testing and evaluation of vendor software and hardware.

4. Implement new and revised systems by providing training to users and staff; creating and transitioning efficient operational procedures, including effective hardware utilization and adequate backup processes; makes recommendations on technical modifications to the end user hardware and software work environment.

5. Assist individual users and groups with Enterprise hardware and software solutions; trains personnel on Enterprise solutions; communicates procedures for problem solving and system changes.

6. Assist in the research of new products and services that will enhance the technical productivity of the department and enable the Academic Technology Department to provide increased levels of service to the user community.

7. Test new software and related upgrades for compatibility with existing systems; upgrade internal workstations, as necessary.

8. Report under the Coordinator and Program Manager of Academic Technology.

9. Perform other related duties as assigned.

Requirements / Qualifications

Possess a Bachelor’s Degree in Computer Science or Management Information Systems. May be substituted by experience of a closely related nature. Possess a minimum of three years’ experience in information systems performing the technical duties required in the areas of networking, systems, and servers. Previous experience in a lead capacity within information technology.