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Donor Operations Coordinator

Robert F. Kennedy Human Rights
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Donor Operations Coordinator

Development Department

Full-Time; Exempt

Location: Hybrid - New York City or Washington, DC

$60,000-$70,000

 

The Donor Operations Coordinator will play a vital role in ensuring the smooth operation of our development systems, maintain accurate donor records, manage gift processing, and assist in the implementation of efficient process strategies. The ideal candidate is looking to start up their finance, accounts receivable, and/or development career within the non-profit space.
 

About Development Department:

The work of Robert F. Kennedy Human Rights is possible thanks to a dynamic, multi-source model of revenue, supported by an endowment, individual giving (largely driven by board and leadership council support), events (such as our annual Ripple of Hope gala and Compass Investor Conference(s), and institutional support. 
 

Job Responsibilities:  

Gift Processing & Acknowledgement:

  • Work collaboratively and in partnership with the Finance Department on timely reconciliation of all gifts to RFK Human Rights from all sources in order to maintain accurate financial records;
  • Oversee donor gift processing (including checks, ACHs, wires, stock gifts) by checking in on on Paypal, Stripe, Venmo, Bill.com, Apple Pay, and other donation processing platforms to ensure donations from events, institutions, and individuals are recorded and processed in a timely manner;
  • Point of contact for staff and external party inquiries regarding incoming donations and gift processing information;
  • Process donations, pledges, and recurring gifts efficiently and accurately;
  • Draft and distribute timely acknowledgment letters and receipts to donors and partners in order to ensure retention through structured stewardship plans;
  • Collaborate with the Development, Business & Human Rights team, Chief Governance Officer, and events management vendor to follow up with all outstanding event pledges and ensure gifts are received and processed; 
  • Collaborate with Development, Finance, and Operations teams to ensure compliance with all gift processing policies and governing regulations regarding gift acceptance, the processing and receipt of charitable gifts, and ensure that gift procedures and policies are up to date and meet industry best practices for annual auditing requirements;

Database Management:

  • Maintain and manage data entry of donor records in our CRM system, Salesforce.
  • Collaborate with our Salesforce Administrator to facilitate data entry and maintenance of the Salesforce Database on behalf of the Development department including updating donor information;
  • Ensure data integrity, accuracy, and proper documentation of donor interactions and contributions.
  • Generate reports and dashboards to monitor fundraising performance and trends in order to support program activities, and track progress against fundraising targets. 

Donor Stewardship and Engagement:

  • Recommend changes in donor engagement/stewardship strategy based on trends and analytics;
  • Use MOVES management strategies to enhance the experience of existing donors, including personalized communications, impact reports, and creative recognition opportunities.
  • Strategize to increase revenue from identified growth areas, including new audiences—for example, legacy giving, events, and other special projects;
  • Develop systems for project management and coordination, including processes related to development operations and donor engagement;
  • Maintain in-depth knowledge of RFK Human Rights’  programmatic works and fundraising priorities;
  • Provide logistical support for our annual Ripple of Hope gala, auction, and other fundraising/special events.

 

Qualifications:

  • At least two years of full-time experience in database management, donor operations or relevant experience including nonprofit development, donor engagement, gift processing, or accounts receivable;
  • Experience utilizing fundraising databases/CRM systems such as Salesforce or Salesforce Lighting;
  • Ability to process invoices, donor gifts, and/or payments while keeping accurate records of transactions;
  • Ability to crunch numbers and utilize Microsoft Office & Google Suite systems, especially Microsoft Excel and Google Sheets;
  • Project management, you’re able to oversee and execute a process from start to finish;
  • Strong attention to detail, you’re able to scope out errors and willing to fix mistakes;
  • Adaptive, you’re willing to try new systems, platforms, and tools that will help improve process and make our functions more efficient;
  • Ability to work independently and as part of a team - you’re able to gather and engage with various groups of people to achieve a task/goal;
  • Strong verbal and written communication skills;
  • Time management, you have the ability to manage multiple tasks and projects at once;
  • High level of integrity and discretion in handling confidential information;
  • Innovative thinking, a willingness to voice opinions, and a strong work ethic are essential; 
  • Teamwork, you are able to build positive relationships with your colleagues and are willing to help others;
  • Inclusive, you’re excited to work with colleagues with different backgrounds, experiences, and perspectives from your own.

Preferred but not required qualifications:

  • Experience utilizing Salesforce Lightning;
  • Experience supporting an organization’s annual auditing process.

 

Benefits and other Perks:

  • We value your health: RFK Human Rights covers 100% of individual-only costs of our platinum medical, dental, vision benefits and subsidizes the cost for dependent coverage and alternative medical plan options;
  • We understand the importance of financial planning and saving we provide: 
    • An automatic contribution of 7% of your salary after your first year of employment;
    • A College Saveup/Loan PayDown program with an automatic $200/monthly contribution for any current loans or future loans;
    • An automatic monthly cell phone & internet speed stipend of $125/monthly to offset any phone & internet expenses; 
  • We value your growth: RFK Human Rights provides an annual $1,000 professional development stipend to all full-time staff to use towards any courses, conferences, or trainings that would further one's professional learning and development. As well professional development days/hours to complete these courses.
  • Flexibility and independence to help manage your work and home life: We have a hybrid office model where staffers come into the office 2-3 times a week depending on work needs and team planning. 
    • Employees receive a $1,000 benefits card each calendar year to use towards food and home & life purchases to help support work from home needs.
    • You also receive a one-time $500 remote supplies fund that staffers can use at their discretion to have work from home space that is comfortable & workable when you need it. 
    • We hold weekly Summer Fridays between Memorial Day to Labor Day where our offices close half day each Friday so you can enjoy some extra long weekends.
  • We love to celebrate human rights advocates and our hard work! We do so by hosting award ceremonies, galas, summer outings, holiday parties, potlucks, domestic and international staff retreats, and spur-of-the-moment social outings.

 

 

No phone calls please. RFK Human Rights will contact qualified candidates directly. 

 

Robert F. Kennedy Human Rights is an equal opportunity employer and believes we are stronger and more effective by working internally and externally with people of all abilities, diverse backgrounds, and a range of perspectives, particularly those who have historically been marginalized or underrepresented. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We do not discriminate in our hiring practices and in order to build the strongest possible workforce, actively seek a diverse applicant pool. If you're in need of an accommodation at any time during the application and hiring process please contact us by emailing your request to hr@rfkhumanrights.org with the subj. line "Accommodation Request". Examples include, but are not limited to:

  • Having documents in alternate formats or read aloud 
  • Having interviews in a more accessible location/format