Program Manager, Awards & Member Recognition

Job Summary

The Program Manager, Awards & Member Recognition is responsible for managing, developing, and implementing membership program plans and projects, consistent with membership department goals. This individual must be focused and determined to operate and organize the logistics of membership programs and execute processes.

This individual must be focused, thorough, and determined to operate, organize, and execute the logistics of membership programs and execute processes. This individual is someone who takes initiative, is comfortable making decisions in the best interest of the organization and members, is a solid relationship builder, and thrives in a member-facing and member-accountable role.

As part of the membership team, the program manager, awards & member recognition implements program and project management during all phases of assigned membership projects. Examples of programs within the purview of this position include: scholarships & grants, major awards, 40 Under Forty, member appreciation, Lab Week, job board, and affinity. The Program Manager identifies and operationalizes opportunities for integration among member programs to create strong inter-program and inter-departmental collaborations.

Responsibilities include comprehensive program administration within deadline requirements, attention to detail, working closely and comprehensively with governance/volunteer groups, and assisting with project details for membership, research, and governance support.

Essential Functions

• Works with members/volunteers to implement and engage members with existing programs, making enhancements to those existing programs and implementing new benefit-rich programs.
• Responsible for making members feel seen, honored, and recognized for their contributions, and proud to be a member.
• With direction from the Senior Director, Membership provides operational, process building, project/program management, and governance in support of several Councils/Commissions to administer and complete programs and projects that meet organizational goals.
• Indirectly supports growth and retention of members through skillful, thorough, and attentive program administration.
• Assists with planning and implementation of membership-related programming.
• American Society for Clinical Pathology® Job Description
• Responsible for planning and executing select events for the Annual Meeting and other live programs.
• Provides support for the annual membership dues renewal process.
• Coordinates member outreach projects.
• Performs all other duties as assigned.

Qualifications/Requirements

Educational Background

• 2-year Associate’s degree in related field such as Business, Marketing, or Project Management, or two to three years’ related experience and/or training; or equivalent combination of education and experience.
• Work Experience – 3 years’ minimum experience in a program, product, or project management role required and 3 years’ experience working with governance groups to achieve goals. Prior work experience in a member-centric role(s) and/or experience in a non-profit association is a plus.
• Special Training/Skills:

o Demonstrable skill in product or project management and planning logistics and adherence to deadlines.

o Excellent verbal and written communications skills; highly responsive and thorough. Effective presentation of information and strong verbal language skills for communicating with internal staff and volunteers and negotiating with external vendors.

o Confidently and accurately prepares materials for, facilitates, and leads high-performing, outcome-driven governance teams/committees.

o Motivated and able to work independently and as a member of a team. Ability to handle self-driven projects efficiently and effectively.

o General office skills essential. Knowledge of Microsoft Office and proficiency with client management database program(s) or comparable equivalent is required.

o Experience using Open Water (or similar) application submission and judging platforms/technology.

o Ability to establish good relations with all levels of staff and members.

o Diplomacy, time management, prioritization and organization skills, attentiveness, accuracy, and detail-orientation are essential.

o Ability to adapt to constructive feedback and a variable workload to make improvements and function in a deadline-oriented environment.

• Physical Abilities

o Attendance at various volunteer meetings, the ASCP Annual Meeting, and trade shows, either on or off property, are required as assigned.

o Some occasional light lifting.

o Some travel – three to twelve days per year.

*The range is between $55,000 and $65,000 annually and the salary for this position is based on the candidate’s experience and qualifications.
 

Equal Opportunity Employer:/Individuals with Disabilities/Protected Veteran