Rehabilitation Case Coordinator I

Agency: Department of Human Service

Location: Rock Island, IL, US, 61201

Opening Date: 12/16/2024

Closing Date: 12/30/2024

Salary:  Anticipated Salary $3,852-$5,046/month ($46,224-$60,552/year) + bilingual pay

County: Rock Island

Number of Vacancies: 1

***MUST APPLY ONLINE ***

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number: 43511

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

 The Division of Rehabilitation Services (DRS) is the state’s lead division serving people with disabilities committed to diversity, equity, inclusion, accessibility, and racial justice. The mission of the Division is to assist individuals with disabilities in achieving their goals of employment, education, and independent living. This position coordinates customer case records and documents in a field office pertaining to the service delivery activities to customers in the Bureau of Customer and Community Field Services/Vocational Rehabilitation Program This position performs keyboarding and other routine clerical tasks and activities essential to securing and maintaining sensitive case files, records and documentation (both electronic and hardcopy), and facilitating the purchase and delivery of services, in accordance with federal, state and agency rules, regulations, policies and procedures, and current operating practices; works with the agency’s case management system, monitors customer case status and prepares annotated reports for counselor; and interacts with field office staff and internal and external customers in person, phone and/or email. his position interprets and translates information into Spanish for limited English-speaking individuals. The Division of Rehabilitation Services is seeking to hire a self-motivated and detail-oriented individual with strong communication skills.

Essential Functions

• Works with counselor(s) and the case management system to determine daily priority of customer service delivery.
• Meets with counselor(s) routinely review case management activities and problems encountered.
• Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and various other aspects of the vocational rehabilitation program.
• Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.
• Meets with Vocational Rehabilitation Program staff within the office and/or office supervisor to plan and/or discuss general casework activities.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of high school. 
• Requires two (2) years of clerical related experience that demonstrates incorporation of working-level proficiency and accuracy in performing keyboarding functions.
• Requires ability to speak, read, and write Spanish at a colloquial skill level.

Conditions of Employment

• Requires ability to travel for training.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon-Fri, 8:30am-5pm; 1 hour unpaid lunch. 
Work Location: 4711 44th St Rock Island, IL 61201

Division of Rehabilitation Services

Bureau of Customer and Community Field Services

Region 3
Agency Contact: DHS.HiringUnit@illinois.gov
Posting Group: Social Services

About the Agency:

The Illinois Department of Human Services serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
  Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance 
• 3 Paid Personal Business Days annually 
• 12 Paid Sick Days annually (Sick days carry over from year to year)
  10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
     * Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx