Income Maintenance Supervisor II

Description

The Scotland County Department of Social Services works to improve the wellbeing and safety of citizens' lives.  As a part of the DSS team you will work with others who value Respect, Teamwork, Dependability, Accountability, Innovation, and Excellence.  The Department provides flexible work scheduling and a full benefits package including medical insurance, vacation and sick leave, paid holidays, and membership in the North Carolina retirement system.

 

DESCRIPTION OF WORK:  

Administrative and technical management of income maintenance programs, specifically Quality Assurance and Program Integrity.  Includes all functions of programs - intake, eligibility, review,  and changes.

Plans work operations, sets priorities, sets deadlines, and establishes goals for the Adult Medicaid unit.  

Evaluates and documents staff performance on a probationary, monthly, and annual basis. 

Participates in the recruitment and hiring process for new unit staff. 

Maintains working relationships with partner agencies.

Regularly reviews reports and data to monitor compliance and evaluate performance.

Completes quality assurance reviews of case files, identifies trends, reports problematic areas.

Recommends and conducts individual and group training of new and existing staff.

Performs other duties as assigned, which may include shelter duty.

Examples of Duties

 KNOWLEDGE, SKILLS AND ABILITIES:

Thorough knowledge of income maintenance programs.  

Considerable knowledge of resources in the community, laws, regulations, and policies.

Ability to establish and maintain effective working relationships with co-workers, clients, and other professionals.

Ability to express ideas clearly and concisely.

Ability to analyze data, read reports, and maintain statistics.

Knowledge of a budget planning process and execution.

Ability to analyze, prioritize, plan, and execute work timely and accurately.

General knowledge of basic supervisory/management skills instructing, organizing, directing, and supervising lower-level employees. 

Ability to understand and carry out oral and written instructions.

Basic knowledge and/or ability to use office equipment, software systems and internet based programs.

Typical Qualifications

   TRAINING AND EXPERIENCE:

Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience;

Or, an equivalent combination of training and experience.

Supplemental Information

SUPPLEMENTAL INFORMATION:

Must possess and maintain a valid driver’s license;

Criminal records check, drug screen, and references will be required for the successful candidate;  

All applications will be considered but not necessarily interviewed;

In lieu of no qualified applicants, work against qualifying applicants may be considered;

Resume in lieu of a completed application is not acceptable;

High school diploma or college degree must be received from appropriately accredited institutions;

We are an Equal Opportunity Employer and E-Verify Participant.