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The Department of Health Services (DHS) Division of Enterprise Services (DES), Bureau of Information Technology Services, (BITS) is recruiting to fill their Desktop Architect position.  

Who are we: DHS is one of the largest and most diverse state agencies in Wisconsin, with an annual budget of $15 billion and 6,700 employees. DHS oversees Medicaid, the single largest program in the state budget along with other health and social service programs, and is committed to protecting and promoting the health and safety of the people of Wisconsin.

What we offer: As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:

  • 3.5 weeks of vacation, 9 paid holidays and ample sick time. 
  • Top rated health plan options starting at $42/month for single plans and $104/month for family plans, after 2 months of state service. 
  • Premium pension plan with a 6.95% employer match in 2025. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!  
  • Several flex spending accounts: medical, dependent care, commuter, parking and High Deductible Health Savings.
  • A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements.
  • Well Wisconsin Wellness Program
  • A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
  • Public Service Loan Forgiveness Program employer.

     

Where we are located. This position offers the option to work remotely up to 4 days per week and is headquartered at 1 West Wilson Street in the heart of downtown Madison. This position is also part of an on-call rotation for support outside of standard business hours.  Schedule above may vary based on training or operational need. 

Position Summary

 

The DHS Desktop Architect is the key technical expert responsible for managing and enhancing the DHS desktop environment and requires a combination of technical expertise, strategic thinking, and customer service skills. As the Desktop Architect, you will develop high-level migration plans, address critical deficiencies, and oversee the selection and configuration of desktop hardware and software.  This role involves planning, implementing, and resolving issues across various computer platforms and requires advanced skills in IT systems integration, project management, and strategic problem-solving. In addition, this position demands a high level of technical and leadership expertise, the ability to communicate with both technical and non-technical partners, the ability to view challenges from an enterprise perspective, and manage a diverse workload.

Salary Information

 

The starting salary is between $51.00 and $54.32 per hour (approximately between $106,000 and $112,900 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is classified as an IS Technical Services Consultant/Administrator and is in pay schedule and range 07-32. 

Job Details

 

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

Employees must have access to secure high-speed internet for remote work option. Mileage reimbursement to the employee’s headquarter location is not provided.  Remote work flexibility will be discussed in more detail during the interview process.

For positions that allow remote working flexibility, working outside of Wisconsin or in bordering cities will not be allowed except in extremely limited circumstances due to the need to report to an office location in Wisconsin on short notice. 

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.

Qualifications

 

Minimally qualified applicants will have all of the following:

  • Experience creating and maintaining the architecture for desktop systems, including operating systems, applications, and hardware configurations. 
  • Experience implementing and maintaining security measures to protect desktop systems from vulnerabilities and threats.   
  • Experience providing support and troubleshooting for complex desktop issues and collaborating with other IT support teams.
  • Experience integrating desktop systems with existing IT infrastructure and enterprise applications. 

In addition, highly qualified applicants will also have one or more of the following:

  • Experience using Microsoft Windows Group Policy Objects (GPOs) to manage Windows PCs or servers.
  • Experience testing and determining interoperability of software using application packaging principles.
  • Experience using desktop management tools such as Ivanti Endpoint Manager.

Your letter of qualifications is limited to two (2) pages.  For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here. 

How To Apply

 

Applying is easy! Click “Apply for Job” to start your application process. Sign in to your account or click “Register Now” to create an account before applying for the job. Follow the steps outlined in the application process and submit your application.

Helpful Information:  

  • Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline. 
  • You may want to save a copy of the job posting for referencing after the deadline. 
  • Submitted materials will be evaluated by a panel of job experts according to the qualifications above. 
  • Please monitor your email for communications related this position. 
  • Current or former permanent, classified, state employees must complete the online application process to be considered. 
  • If viewing through an external site, please apply directly at Wisc.Jobs. 
  • For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Jennie Hocker in Human Resources at Jennifer.hocker@dhs.wisconsin.gov. 

DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. 

Veterans are encouraged to apply. For complete information on veterans’ hiring programs with the WI Department of Veteran’s affairs, click here.

Deadline to Apply

 

The deadline to apply is December 22nd at 11:59pm.  Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm.  Late or incomplete applications will not be accepted.