IT Asset Manager II

What does it take to be successful in this role?

• In-depth ITSM platform expertise: Strong understanding of ITSM platform's Asset Management module, including customization and advanced features

• Advanced reporting skills: Proficiency in creating and analyzing complex reports in ITSM platform, including the use of dashboards and performance analytics

• Project management: Ability to manage asset-related projects within ITSM platform, such as large-scale deployments or audits

• Process automation: Skills in automating asset management processes using ITSM platform's workflow capabilities

• Vendor management: Strong skills in managing vendor relationships and contracts, with records maintained in ITSM platform

• Compliance and risk management: Knowledge of using ITSM platform to track and ensure compliance with licensing agreements and regulatory requirements

• Leadership and mentorship: Ability to lead and develop junior team members in asset management best practices and in the ITSM platform

Education & Experience Required

• Bachelor's Degree In Computer Science, Information Systems, Business Administration or related field
• Two or more years of IT Asset Management work experience

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

• Responsible for non-standard ITSM system work-order tasks related to asset requests

• Involved with the full lifecycle of asset from acquisition, deployment, and disposal

• Facilitate license review meetings with internal stakeholders on a regular basis by coordinating internal asset audits to reduce cost

• Responsible for managing database repositories to ensure the accuracy of asset data; monitoring and reconciling changes in inventory

• Review non-standard asset related procurement system purchase requests that are not associated with day-to-day work-order requests

• Assist with development of and participates with continually enhancing processes and methods to track, disperse and control assets

• Respond to non-standard queries related to asset management from internal stakeholders

• Responsible for non-standard mobile devices support requests

• Responsible for facilitating the recovery of unused assets

• Facilitates tracking and documentation of asset assignments, moves, and changes to maintain consistency and accuracy of asset information

• Coordinates and facilitates tracking of physical assets and documentation of inventory activities, that are managed by the asset database

• Coordinates the disposal of assets by working with various departments and facilities to move pallets of equipment and inventory the assets; and also coordinate with external vendors for recycling

• Assist with non-standard asset deployments; includes tracking of delivery logistics, tracking of inventory flow and customer communication

• Performs other duties as required