Technical Service Rep

Title: Technical Service Rep

Location: Carlsbad, CA (On-site)

Salary: Minimum wage

Start Date: Immediate

About Us: Join our innovative software company as we pioneer solutions that revolutionize the way insurance agencies integrate technology into their operations. We are seeking a proactive and enthusiastic Technical Service Intern from a local university to support our client service operations. This role offers the perfect blend of real-world experience and educational opportunities in a dynamic software environment.

Job Description: As a Technical Service Rep, you will be the first point of contact for technical issues from our internal team (not customer facing), ensuring a seamless and supportive client experience. This role does not involve coding but focuses on troubleshooting, diagnosing, and resolving technical problems. You will work under the guidance of seasoned professionals to enhance your technical skills while contributing to our mission of delivering superior service solutions.

Responsibilities:

• Provide first-level contact and convey resolutions to customer issues.
• Properly escalate unresolved queries to the next level of support.
• Track, route, and redirect problems to correct resources.
• Walk customers through problem-solving processes.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation, and closure of trouble tickets.
• Prepare accurate and timely reports.
• Document knowledge in the form of solution articles for repetitive issues.

Qualifications:

• Strong problem-solving skills with an aptitude for learning new technologies.
• Excellent communication and interpersonal skills.
• Able to grasp technical concepts quickly and explain them to others.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Reliable and professional with a keen attention to detail.
• Previous experience in a technical support role is an advantage but not required.
• Based in San Diego

Training and Development:

• Comprehensive initial training with continuous mentoring.
• Hands-on experience with various technical tools and software.
• Exposure to real-world scenarios in software application and troubleshooting.
• Opportunities to learn alongside industry experts in a thriving software environment.

Work Arrangement:

• This is a hybrid role requiring you to be present at our Carlsbad office for training sessions and certain team activities.
• Flexibility to work from home depending on the schedule and project needs.

Why Join Us? This full-time role offers more than just an opportunity to work; it’s a chance to grow professionally and personally within a supportive and innovative environment. You’ll gain practical experience that complements your academic studies, preparing you for a successful career in technology.

Application Process: To apply, please submit your resume and a brief cover letter explaining your interest in the role and how it aligns with your career goals.

We look forward to helping you explore the realms of your potential in the tech world. Join us and be part of something big!