Customer Service Representative - Parking & Transit

Summary of Job Duties:

The Customer Service Representative is responsible for the security of the customer service/cashier area. This position performs general office duties including daily filing, processing appeals, scanning ADA documentation, and bills of sale into accounts. This position balances cash drawer and transactions by reconciling cash, credit card, Razorbucks, student accounts, and departmental payments for citation collection and permit sales with collection reports. The Cashier ensures parking permits are properly issued to authorized customers and citation payments are properly processed; assists in training of new employees in cashiering duties; informs the supervisor of suggestions from customers; and maintains daily permit inventory, bringing any discrepancies to supervisor’s attention and resolving or documenting issue.

This position is governed by state and federal laws and agency/institution policy. 

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

The formal equivalent of a high school diploma

At least six months of experience in customer service, clerical work, or a related field

Applicable equivalencies may be considered on the above qualifications.

Preferred Qualifications:

At least two years of cashier experience

At least one year of customer service experience

Knowledge, Skills & Abilities:

Knowledge of bookkeeping and record keeping practices

Knowledge of standard office practices

Knowledge of basic mathematics

Ability to research files, verify information, and complete forms and applications

Ability to calculate taxes, fees, and penalties

Ability to operate standard office equipment

Ability to compile data, prepare reports, and maintain files

Additional Information:

Salary Information:

$39,421

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Sherry Williams, sdw025@uark.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.