Operational Support Technician

Key Requirements

• Must be a U.S. citizen.
• Must be able to obtain a Top Secret-SCI clearance.
• Some travel may be required.
• Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450 annually.
• Selectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI).

The salary listed for this position represents the base salary. Applicants are encouraged to visit OPM.gov to find the specific locality pay adjustments that apply to their area. It's important for applicants to familiarize themselves with these adjustments as they can significantly affect the total compensation package offered for this position. For more detailed information regarding locality pay rates, please refer to the Office of Personnel Management (OPM) website. 

Physical Demands

Work is typically sedentary. However, the position may require some walking, standing, stooping, bending, and/or carrying of items on a recurring basis. As needed, may be required to lift items up to 50 pounds.

Work Environment

The environment involves everyday risks or discomforts that require normal safety precautions. The work area is adequately lighted, heated, and ventilated. Some work may require the use of protective biological hoods, gloves, and specially fitted masks because of high risks of potential exposure to biological contaminates. The incumbent of this position may be required to work all shifts based on the needs of the office.

Major Duties

• Provides administrative and clerical support to various staff members of the Field Office in order to accomplish organizational goals and missions.
• Operates switchboard to provide assistance; takes messages or directs calls to the proper person.
• Refers telephonic complaints and inquiries from outside sources and the general public to higher grade level employee for appropriate action. If complaint is within another agency's purview, refers caller to that agency or accepts the information and promptly apprises the agency.
• Serves as WebTA Time Keeper to ensure all records are accurate and complete by the closing date of each pay period.
• Manipulates automated information systems to perform duties associated with the retrieval of information from FBI, state, and local law enforcement databases and commercial computerized information systems. Disseminates information to those involved in the investigation during course of normal work operations, and on occasion, during planned interagency activities and special operations in the office of assignment.
• Ensures the physical security of office premises to include any storage areas or auxiliary parking facilities. Confirms alarms are operational, and monitors alarm systems. Personally conducts, or ensures inspections are made to verify doors and windows are properly locked; office safe and file cabinets containing official records and materials are secured; files, correspondence, keys, equipment and instruments are safeguarded; and all confidential trash is removed for destruction. Responds appropriately to triggered alarms and any security violations. May serve as COMSEC custodian, responsible for the receipt, custody, transfer, safeguarding, accounting and destruction of COMSEC material.
• Provides training and guidance to others on various facets of work performed.

Qualifications and Evaluations

Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.

Your application will be evaluated and rated under the FBI’s Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans’ preference will be applied.

All applicants will be rated on the following Competencies:

• Customer Service
• Flexibility/Adaptability
• Initiative 
• Interpersonal Ability 

Please make sure your specialized experience/requirement(s) can be identified in your resume.

Specialized Experience (SE)

GS 05: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 04 grade level. SE is defined as follows:

• Performed clerical support functions for an office.
• Operated telecommunications equipment such as phone, radio, computer, fax, etc., to provide assistance.
• Utilized computers to type documents and/or forms.

GS 06: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 05 grade level. SE is defined as follows:

• Created and maintained records and files in accordance with policies and procedures.
• Utilized computers to type documents and/or forms.
• Communicated with internal staff and/or outside entities to obtain and/or provide information.

GS 07: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 06 grade level. SE is defined as follows:

• Created, maintained, and disposed of records and files in accordance with policies and procedures.
• Retrieved information/data from a variety of databases.
• Communicated with internal staff and outside entities to obtain, verify, and provide information.
• Conducted physical security checks of the premises and/or took security measures to protect sensitive information.

GS 08: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 07 grade level. SE is defined as follows:

• Created, maintained, and disposed of records and files in accordance with policies and procedures.
• Manipulated automated information systems to retrieve information from a variety of databases and recommended changes or improvements to enhance database(s).
• Initiated and maintained liaison with internal and external sources to obtain, verify, and provide information; and, provided assistance to those seeking immediate help.
• Conducted physical security checks of the premises and ensured sensitive information was protected and secured.
• Performed audits of records and resolved discrepancies or omissions; revised previously entered information to ensure consistency, accuracy, and conformance to policies.

Education

All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:

GS 05: Applicant must have a at least four (4) years of education above the high school level. One year of full time academic study is defined as 30 semester hours, 45 quarter hours (or the equivalent in a college or university), or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. 

GS 06: Applicant must have a bachelor’s degree.

GS 07: Applicant must have a bachelor’s degree with superior academic achievement or one (1) full year of graduate level education.  Superior academic achievement is the completion of all the requirements of a bachelor’s degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.

GS 08: Education may not be substituted for specialized experience at this grade level. 

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.