Front Desk Supervisor
The Job
The Hyatt Place Knoxville/Downtown is seeking a Front Desk Supervisor to assist in leading our Front Office Team! The Front Desk Supervisor is responsible for driving guest satisfaction scores (GSS), the training/development of Front Desk Agents, and cultivating an environment of teamwork and dedication to providing memorable experiences.
The Front Desk Supervisor reports directly to our Front Desk Manager, and this position is intended to be a feeder role that will transition into Front Desk Manager in March of 2025.
About Us
The Hyatt Place Knoxville is a top-rated downtown hotel, dedicated to providing elevated experiences for our guests, visitors, and locals alike. With our in-house Starbucks, the Five Thirty Lounge rooftop bar, 3,500+ sq. ft. of indoor meeting space, and neighbors like the Tennessee Theater and Market Square, the Hyatt serves as a vibrant hub for individuals and groups to come together, fostering connections and creating lasting memories!
The Hyatt Place Knoxville/Downtown is managed by White Lodging, an industry leading hospitality management company that brings the virtue of hospitality to life! White Lodging is a family-owned, multi-brand, multi-segment developer, owner and operator of premium brand, market-leading hotels, scratch-made restaurants, and award-winning rooftops in high-growth urban markets. We are one of the country’s largest privately held hospitality companies focused exclusively on urban, experiential, lifestyle brands.
Talent Development: As a company that highly values the ongoing development of our associates, we have the tools to help you further master your craft and build a thriving career surrounded by associates that help you be your best self! This Front Desk Supervisor role will transition into our Front Desk Manager role, ensuring high growth potential from the time of hire.
Your Responsibilities
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
- Know and live the mission and the White Lodging and Hyatt brand basics
- Supervise the Front Desk staff, monitoring performance and providing support
- Assist in the ongoing training and development of all Front Desk Agents
- Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures
- Effectively operate the hotel computer system upon certification and maintain a knowledge of the hotel reservation system
- Other duties as assigned
Perks of Working with Us
- Full-time associates are eligible for Medical, Dental, and Vision coverage from the date of hire
- Vacation and PTO
- 401k with Company Match
- Early Pay Day Option
- Free and Discounted Rooms, F&B, and Travel Experiences
- Elective Benefits: Company Paid Life Insurance Policy, Parental/Maternity Leave, Short and Long Term Disability, AD&D Policy, HSA/FSA
- Employee Assistance Program: Free Counseling, Legal, and Financial Services
What You Need
- Hospitality Management degree/major, or similar discipline, preferred
- Open scheduling availability preferred
- Desire to grow career in hospitality industry
- Excellent written and verbal communication skills