IT Technician II
About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver (CCD) means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click here to find out about all the amazing benefits and reasons to work for CCD!
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The starting salary range for this position is $24.11-28.00/hour, based on education and experience. We also offer generous benefits for full-time employees which include but is not limited to:
Four (4) Medical Plans, Dental, Vision Insurance
Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%)
457 (b) Retirement Plan (no early withdrawal fee!)
PTO (over 3 weeks in your first year) and 13 paid holidays
Yearly Merit Increase
STD, LTD, HSA, FSA, Life Insurance
CARE Bank, Family Leave Benefits
Employee Assistance Program, Employee Volunteer Program
Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
Learning and Development Opportunities; Courses and Career Development Resources
EcoPass (unlimited free RTD bus/train rides); Free Airport Parking
Location
In this role, you can expect to work Monday through Friday, all on site at Denver International Airport 8500 Pena Blvd. Denver, CO 80249.
What You’ll Do
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
The Passenger Processing Systems (PPS) team is charged with managing and maintaining critical airport IT systems. To perform that function, the PPS Team requires staff members to be able to troubleshoot, repair and maintain computer hardware, monitors, printers, and other computer peripherals – as well as manage the vendor applications using their respective consoles, tools, and portals. To provide the necessary support levels for these applications, PPS requires a resource to assist with the following:
Installs, maintains, troubleshoots, and repairs computer hardware and software including PCs, kiosks, printers, monitors, scanners, and input devices
Monitors, tunes, diagnoses, and resolves hardware, firmware, operating system, and application problems
Performs technical support in a formal or informal help desk setting to users with common hardware and software problems, which includes logging, troubleshooting, testing, adjusting, resolving, or referring problems to the appropriate Business Technology resource
Acts as a liaison between our customers and the Business Technology unit to communicate problems and possible solutions
Maintains computerized inventory of IT equipment and specialized services for users
Maintains technical procedures, documentation, operational instructions and/or project or work order status
Reads and understands technical or other complex materials required for the job
Tests in-house or vendor developed software and software upgrades for user requirements and documents errors or discrepancies for correction
Creates and manages user accounts, directories, and files on the systems we support
Perform other related duties as assigned or requested
Our ideal candidate has some or all the following experience, skills, and characteristics:
Understanding of and Experience Supporting Aviation-related IT Systems
Understanding of and Experience Supporting Video Display Systems
Firm grasp of Basic IT System Support concepts
Strong Customer Service and Communications skills
Flexible work schedule availability
Required Minimum Qualifications
Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience: Four (4) years of Information Technology experience performing user support of desktop, legacy systems and/or Information Technology communications systems.
Licensures/Certification(s): Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment
Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
Application Deadline
Please submit your application as soon as possible and no later than November 11th, 2024, at midnight to ensure consideration.
FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts.