Sales Support Representative Healthcare

Are you tired of driving every day? Looking for a change?

Do you have experience with Probation & Children Services, and/or Behavioral & Mental Health? 

FFL is the answer!

At Forensic Fluids Laboratories Inc., we provide fast, accurate drug testing results using the best technology available, done by professionally trained team members, backed by expert testimony, all in a positively focused culture.

Location: This position is on-site in Kalamazoo, MI (some driving required)

What do we offer you?

• A competitive salary with comprehensive benefits, including medical, dental, vision, disability, life, and 401(k) with company match.
• The challenge to educate and build consultative relationships with our customers, exceeding their expectations.
• To be a driver of our vibrant and intentional culture.
• The role of a vital participant in our business model run on the EOS (Entrepreneurial Operating System).

As a Sales Support Representative at FFL, you will:

• Foster and develop positive, strong, long-lasting business relationships with prospective and existing drugs of abuse (DOA) and Therapeutic (THX) customers through strategic, proactive cold calling and scheduling.
• Nurture existing customers utilizing a call plan. Your goal is to create opportunities to increase the volume of tests performed with customers.
• Provide Result Reviews to clients using professional and informative PowerPoint presentations you create.
• Partner with assigned Sales reps to suggest and provide internal support.
• Maintain high customer satisfaction levels.
• At times handle inbound inquiries regarding FFL services and attend industry-related conferences.
• Complete client onboarding.
• Update and maintain customer files in Salesforce including records of customer inquiries, Confidentiality Agreements, comments, complaints, and actions taken, and other duties as assigned.

Who are you?

• You love to build customer trust, improving relationships with and retention of customers. 
• You thrive on driving us to reach our sales support goals by proactively and strategically being accountable for your work.
• You are proud to build a positive brand for FFL as we expand our markets.
• You are hungry to create a culture of success, high performance, and happiness.

What valuable experience and skills will you bring to the table?

• You have earned a bachelor’s degree in a health related, science, or business area.
• You have two (2) years or more of proven proactive sales support and/or sales success in clinical healthcare, medical practice, drug testing, or related environment.
• You have a record of building and maintaining customer relationships. 
• You possess excellent interpersonal and organizational skills, proactive problem solving, successful planning and prioritizing of projects and tasks, and accuracy in proofreading communications and materials.
• You have stellar knowledge of MS Office suite (Outlook calendaring and PowerPoint required) and contact management system, Salesforce preferred.
• Any experience in a laboratory environment is preferred.

Is FFL the place for you? We would love to have you apply!