Part-Time Program Coordinator

The Part-Time Program Coordinator will support the West Michigan APEX Accelerator (WMAA) by assisting in the coordination and execution of various program initiatives. This role requires a proactive, organized, and detail-oriented individual who can manage multiple tasks and projects. The Program Coordinator will work closely with the Program Director,  and the West MI APEX Accelerator counseling team to ensure the efficient delivery of technical assistance, outreach, and administrative functions. The ideal candidate will have experience in program coordination, administrative support, marketing and events. 

The program coordinator will serve as the program contact for information and assistance. The position is also responsible for leading marketing efforts and event management to promote the West Michigan APEX Accelerator program throughout the 13-county region that it serves.

Customer Service

• Provide excellent customer service skills, as employee will often be front-facing to potential/current clients. 
• Exhibit professional and courteous contact with the business community, professional organizations, funding partners, legislative representatives, and government agencies.
• Serve as a point of contact for WMAA clients, responding to inquiries, scheduling meetings, and providing general program information.
• Clearly communicate to potential clients, groups, or other organizations the range of services of the APEX Accelerator. Communication methods include but not limited to: In-person counseling, in-person training/networking events, virtual meetings, phone calls, email, etc.
• Initiate and maintain a positive public image of The West Michigan APEX Accelerator.

Administrative Support

• Exhibit self-motivation and self-supervision; work independently without daily supervision from the Program Director.
• Perform other duties as assigned by the Program Director.  These duties will be incorporated in a specific way into the Position Description should they involve a lengthy commitment or extensive time.
• Maintain and update client databases, ensuring accurate and timely data entry.
• Assist in preparing reports and presentations for internal and external stakeholders.
• Manage and organize electronic and paper files, ensuring compliance with program and funding requirements.
• Operate equipment and software programs, understand and utilize computer programs for efficiency related to record keeping, ordering, reproducing, researching, etc. information for clients and funding sources.
• Maintain and update all necessary mailing lists, constructed according to services received by the clients.
• Engage in online learning classes/webinars for continued professional education/development related to government contracting. The minimum hours required will be 20 per year.

Marketing & Events

• Be proficient in social media outlets, i.e. Facebook, LinkedIn, and the like.
• Be proficient in canva or other similar platforms to be able to create flyers, event promotions, etc.
• Assist the APEX Accelerator team in establishing and presenting training and seminar topics, development of materials, selection of dates, and coordinating the planning of these events.
• Market and coordinate all events both virtual and in-person start to finish.
• Identify and communicate with local economic development directors, chambers of commerce, and legislative representatives in the counties of the service delivery area to inform/educate them on the APEX Accelerator’s mission, upcoming events, clients in their area being awarded contracts, and referrals as necessary.