Quality Improvement Coordinator

The Department of Health Services (DHS), Southern Wisconsin Center (SWC) is recruiting for a Quality Improvement Coordinator.  

As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time. 
• Top rated health plan options starting at $42/month for single plans and $104/month for family plans, after 2 months of state service. 
• Premium pension plan with at least a 6.9% employer match in 2024. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!  
• Several flex spending accounts: medical, dependent care, commuter, parking and High Deductible Health Savings.
• Well Wisconsin Wellness Program
• Public Service Loan Forgiveness Program employer.

SWC is a state run, licensed and certified Intermediate Care Facility for Individuals with Intellectual and Developmental Disabilities (ICF/IDD). SWC provides a wide variety of programs and services designed to assist and prepare individuals to live successfully in the setting that best meets their needs.  Located in southeastern Wisconsin in Union Grove, SWC brings together a rich history of providing exceptional services and state of the art treatment approaches for the new millennium.  Union Grove is a growing community with small town charm and easy access to Milwaukee and Chicago. Our workers love what they do. But don’t take our word for it. Hear from our employees.

This position is a member of the Division of Care and Treatment Services (DCTS) Quality Management Team and actively participates in DCTS QI initiatives encompassing all DHS Centers for the Intellectually/Developmentally Disabled as well as the State Mental Health Institutes and Treatment Centers.  Watch this video to learn more about the work of DCTS.

Position Summary

As the Quality Improvement Coordinator, you would be responsible for designing, managing and improving the Quality Improvement (QI) functions at SWC.  This position supports key SWC functions of planning, performance management, and organizational measurement, innovation and improvement to ensure SWC achieves its mission and vision.  Responsibilities include:

• Collaborating with administrative, systems and interdisciplinary teams to support a network of activities and projects within and across SWC.
• Coordinating and leading performance improvement activities using accepted QI  methods for evaluating, managing and improving the organization.  This includes developing performance measures, presenting leadership summary reports, conducting cause and effect analysis, and facilitating organizational review of projects, indicators, and outcomes.
• Supporting Continuous Service Excellence with proactive compliance, monitoring and corrective action planning with all federal CMS, Wisconsin DQA, and other regulatory agencies

Salary Information

The starting pay is between $40.00 and $44.33 per hour (approximately between $83,200 and $92,200 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required. 

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction.  This position is classified as a Program and Policy Analyst Advanced Management and is in pay schedule and range 81/03.

Job Details

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

All appointees will be required to receive a TB test, which will be administered by SWC or medical personnel approved by the facility prior to their start date.

DHS strives to hire individuals who demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.

Qualifications

Minimally qualified applicants will have all the following:

• Experience working with quality improvement/management principles and techniques.
• Experience leading a team in a quality improvement project.
• Experience with analytical reasoning (e.g., interpreting/evaluating complex information, identifying patterns, essential issues, etc.)
• Experience writing summary reports to inform organizational or programmatic decision making.

Well-qualified applicants will also have one or more of the following:

• Experience with quality improvement/management systems such as Six Sigma, Total Quality Management, etc.
• Experience teaching quality improvement processes.
• Experience collecting and analyzing data (e.g. conducting trend analysis, developing reports based on collected data, evaluating results, etc.) and applying research methods/techniques (e.g. survey/questionnaire design, sampling, comparative studies, etc.) using statistical analysis software.
• Experience with ICF/IID regulatory standards and related health care laws and statutes.

Your letter of qualifications is limited to 2 pages. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

How To Apply

Applying is easy! Click “Apply for Job” to start the application process.  Sign in to your account or click “Register Now” to create an account before applying for the job. Follow the steps outlined in the application process and submit your application.

Helpful Information:

• Once an application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline.
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above. 
• Please monitor your email for communications related this position. 
• Current or former permanent, classified, state employees must complete the online application process to be considered.
• If viewing through an external site, please apply directly at Wisc.Jobs.
• For technical assistance and general information, please see Frequently Asked Questions.  For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Jennie Hocker in Human Resources at Jennifer.hocker@dhs.wisconsin.gov.   

DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Veterans are encouraged to apply. For complete information on veterans’ hiring programs with the WI Department of Veteran’s affairs, click here.

Deadline to Apply

The deadline to apply is October 10th 11:59 pm.  Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm.  Late or incomplete applications will not be accepted.