Guest Registration Internship
POSITION SUMMARY:
Our guest registration internship provide those interested in hospitality management a valuable experience as they gain skills in a fast-paced hotel environment. They often provide the first face-to-face impression of YMCA of the Rockies to our guests and ensure they are given accurate and in-depth information about their accommodations and activities.
ESSENTIAL FUNCTIONS:
· Maintains a clean and neat professional appearance
· Provides service with professionalism, helpfulness, cheerfulness, and understanding
· Attention to detail
· Complies with the YMCA of the Rockies’ Standards of Performance and Conduct as detailed in the Seasonal Handbook
· Flexibility in a dynamic work environment
· Proficient with computers
· Stamina to mostly stand during an 8-hour shift
· Ability to communicate clearly, both verbally and through written word
· Must be able to lift 20 lbs. to table height
· Adeptly checks guests in and out of accommodations
· Uses the PBX multi-line telephone system
· Answers a variety of questions regarding our property, the national park, and the surrounding area
· Utilizes office equipment efficiently
· Handles cash accurately, collecting payments and providing change for guests
· Works in concert with nearly every department to ensure that the needs and wants of our guests and staff are met
· Learns our end-of-day accounting procedures
· Works multiple shifts with night audit to learn job functions to proficiency
· Works multiple shifts in housekeeping and/or food service
· Works in other departments to better understand the overall function of the YMCA
· Sits in on at least one department director meeting
· Any additional functions the school requires for credit. Please submit your schools’ internships requirements as early as possible to discuss with a manager whether they can be met.
REQUIREMENTS/QUALIFICATIONS:
· Is working toward or has recently finished a bachelor’s degree in hospitality management or a similar business degree
· All other duties as assigned, including working in other departments, as required