Customer Service Representative

Social Security Administration helps people through their life's journey in many ways. You will make a positive difference in the lives of people, from all walks of life, who need help applying for retirement, disability, and other critical benefits and services.

Customer Service Representatives (CSR) in Field Offices play a vital role in delivering Social Security benefits and services to the public, both in-person and over the phone. As a CSR, you would be responsible for providing the public with information about SSA's programs and services reviewing and evaluating information to determine eligibility for the benefits SSA administers and updating records using SSA's computer systems.