Evening Shift Command Center Operations Administrator

Job Title: Evening Shift Command Center Operations Administrator

Job Requisition ID: 39832

Closing Date: 07/25/2024 

Salary: $4,766 -$6,632 per month

Work Hours: M-F 3:45PM - 11:45PM

Work Location: 201 W Adams St, Springfield, Illinois, 62704-1874 

Union Position: Yes

Work Authorization: The State of Illinois does not provide sponsorship for employment visa status and cannot accept F1 OPT/CPT. To be considered for permanent employment with the State of Illinois, applicants must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future.

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. 

This position serves as the Evening Shift Command Center Operations Administrator performing mainframe operational tasks such as startups, shutdowns, system dumps (tasks, system, spool, etc.), and sysplex coupling facility structure. 

In this role you will serve as a designated lead worker and coordinator to lower-level staff involved in monitoring various systems. 

In addition, you will monitor mainframe and server environments to ensure appropriate availability and resource status. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!  

If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
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For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

30% Under direction, serves as the Evening Shift Command Center Operations Administrator for the Department of Innovation & Technology (DoIT): 

• Serves as a technical specialist coordinating a complex, multiple system computer operation.
• Directs lower-level staff involved in operating the enterprise computing systems to ensure systems, operating platforms, subsystems, application, networks, and peripheral hardware are operating properly using various systems and software tools and commands.
• Performs mainframe operational tasks such as startups, shutdowns, system dumps (tasks, system, spool, etc.) and sysplex coupling facility structure.
• Moves, restores and monitors system performance and measurements.
• Performs online maintenance, makes system changes by following system checklists, and performs assigned system updates and Initial Program Load (IPLS).
• Completes reports regarding success or failure of job/systems and provides results to the appropriate duty manager identified on the provided call lists.
• Performs tasks as directed in the data processing guide.
• Coordinates and implements changes to the enterprise computer systems to ensure appropriate availability and control of resources in accordance with established procedures, production schedules, and DoIT Change Management policies.

20% Serves as coordinator to lower-level staff involved in monitoring various systems and contacting on-call staff to resolve any unresolved issues, such as server failures:

• Maintains secure key logs and keys.
• Researches, resolves, and/or circumvents interruptions to processing components and network connectivity through following standard operational processes, procedures, and diagnosis.
• Coordinates contact with and scheduling of non-operational support resources such as use vendors and other technical staff.
• Documents incidents, actions, and issues with accuracy and completeness.

15% Serves as designated lead worker:

• Assigns and reviews work.
• Provides guidance and training to assigned staff.
• Advises immediate supervisor regarding performance of staff.

10% Monitors mainframe and server environment to ensure appropriate availability and resource status:

• Places service calls for hardware problems and records all aspects of the call on the daily shift report.

10% Keeps abreast of new developments in the Information Technology field:

• Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and remain current on products, vendors, techniques and procedures.
• Attends demonstrations and exhibitions related to assigned operations

5% Monitors various sub-systems utilizing a multi-processor configuration of a large mainframe and enters commands to initiate job runs.
5% Answers questions from the public:

• Assists callers with appropriate procedures for calls, including escalation and helpdesk routing.
• Answers general questions and forwards more agency specific issues to state agency helpdesks.

5% Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.
 

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of high school.
• Requires four (4) years of previous related experience such as is typically gained at the Data Processing Specialist level.

OR

• Requires two years of college including coursework in the data processing field.
• Requires three (3) years of related experience.

Preferred Qualifications (In Order of Significance)

• Three (3) years of experience coordinating functions of a large, complex information processing system operations program.
• Three (3) years of professional experience leading or supervising a data processing team.
• Three (3) years of professional experience performing online maintenance and making systems changes.
• Three (3) years of professional experience monitoring various systems including problem resolution and unresolved issues, such as server failures.
• Ability to interface and manipulate mainframe computer systems components.
• Working knowledge of information systems and networking concepts, components, and standards.
• Ability to follow complex written and verbal instructions.
• Developed verbal and written communication skills to present technical information to others with clarity and precision.
• Ability to provide leadership, guidance, instruction, and training to lower-level staff. 
   

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. 

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires the ability to pass a position specific, agency required background check.
• Requires self-disclosure of criminal history.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.
• Requires the ability to attend seminars, conferences and training to remain current on methods, tools, ideologies or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
• Requires the ability to travel in performance of duties.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.