Jury Assistant

Essential Functions: 
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. 

Other duties may be required and assigned. 

Responds to general inquiries regarding jury service. Maintains inventory of department equipment and supplies; monitors inventory stock; ensures availability of adequate materials to conduct work activities; and initiates orders for new/replacement materials. 

Performs customer service functions by telephone, by mail, and in-person; provides information and assistance regarding court activities, services, procedures, documentation, fees, case status/disposition, or other issues; reviews and accepts legal documents in accordance with court procedures and prescribed time frames; 
distributes forms and documentation; responds to routine and complex questions or complaints; researches problems/complaints; and initiates problem resolution. Determines the number of upcoming summons that need to be sent based on the requests received. 
 

Coordinates jury services with various court administrative and division staff and outside agencies; explains and interprets jury rules to prospective jurors and the public; provides guidance and direction on jury program policies and procedures; resolves jury matters that arise. Provides leadership in the courtroom during the jury selection process, to ensure the proper rules are being followed throughout the procedure. 

Manages and participates in records and reporting activities according to department/division functions; enters information into departmental databases, such as legal information, charges, and convictions; supervises, monitors, and prepares record retention schedules; coordinates the storage of court records; and approves the release of court related documents prepared by staff. Participates in daily conversations with the Jury Assistant Manager to strategically create a process to simplify the current procedures. 

Manages customer service functions; responds to requests for assistance regarding jury duty, courthouse information, juror information, and other related issues; provides information or directs to the appropriate party; and initiates/returns calls to jurors, judicial staff, and others as needed