Inflight Services Supervisor

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as an Inflight Services Supervisor in our Inflight Services Department. The primary responsibility of the position is to provide day to day support and assistance to the crew members, both in the crew room and at the gates, to help create a welcoming environment for all flight attendants while supporting the company’s mission to create a culture of caring, compliance, and communication. They will work in tandem with the entire Inflight Management Team to address concerns within the operation, aid any employees who request it, and maintain a high level of professionalism when interacting with airline and airport staff. The successful candidate will have two years of aviation education and/or experience. This position will report to the Hub Manager, Inflight Services. 

Essential Duties:

• Correspond with flight attendants as directed
• Provide support for flight attendants as directed
• Assist the Hub Manager, Inflight Services in day-to-day operations
• Ensure company communication and other items are distributed to flight attendant mailboxes
• Ensure the crew room is kept orderly and report any concerns as required
• Perform audits on various operational-related metrics, such as turn-cleans, catering, and on-time performance as directed
• Assist Inflight Training with training initiatives, as assigned by the manager of inflight training
• Act as a liaison between the flight attendants and other departments
• Participate in flight attendant interviews as required
• Execute safety risk management and safety assurance following Safety Management System principles
• Promote and communicate safety information throughout the organization
• Participate in safety assurance process groups as assigned

Job Qualifications and Competencies:

• Two (2) years of aviation education and/or experience
• Competency with Microsoft Office Suite
• Strong verbal and written communication skills
• Strong analytical skills
• Positive attitude and customer service orientation
• Knowledge and ability to research/apply FAA regulatory compliance
• Familiarity with airline products, services, and operations
• Ability to work independently within a team environment
• Ability to work well with all levels of management and support staff
• Ability to multi-task and adapt in a dynamic work environment
• Must be willing to work all assigned hours, which may include evenings, weekends, and holidays
• Ability to work well under pressure

Preferred Qualifications:

• Bachelor’s degree in Business, Management, or a related field
• Previous experience in management or supervisory position
• Flight attendant experience
• Current Piedmont flight attendant

Work Environment:

• Standard office environment, use of telephones, computers, and other office equipment
• Aircraft cabin and airport terminal environment, subject to extreme temperatures and weather conditions
• Ability to work a flexible rotating schedule encompassing all shifts, including nights, weekends, and holidays; shifts may last up to 14 hours, based on job demands
• Some travel may be required

Physical Requirements:

• Ability to speak loudly and hear in noisy work environments
• Ability to frequently stand, walk, climb up and down stairs, lift weight up to 50 pounds, reach with hands and arms
• Ability to adequately perform all safety functions and physical demands of the flight attendant position

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 21 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​

In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.