Agency Technology Service Request Manager

Location: 

Springfield, IL, US, 62701

Job Requisition ID:  39447

 DCFS is deeply committed to the welfare and protection of children.  Our goal is to protect children by strengthening and supporting families.  In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

Agency :  Department of Children and Family Services 

Working Title:  Public Service Administrator Opt 3 - Agency Technology Service Request Manager Intact Family Services
Closing Date/Time: 07/18/2024 
Salary:   Anticipated Starting Salary (Effective 7/1/24) $7,966/Month - Full Salary Range $7,966-$11,759 Month  
Job Type:   Salaried 
County:   Sangamon  
Number of Vacancies:   1  
Plan/BU: RC063   

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number  39447 

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Agency Technology Service Request Manager. Under administrative direction, this position will coordinate and serve as liaison with the Department of Innovation and Technology (DoIT) and external vendors regarding system issues and service requests. The position will provide professional and technical advisory functions to the division and the Product Manager relative to IT services, acting as the division’s expert in the IT field. The position will also develop programs and manage the implementation of programs for operational computer and data needs for the division, while advising the Product Manager and Deputy Director of issues and the status of projects. Additionally, this position will manage the procurement of division hardware, software, and professional services in collaboration with the DCFS Division of Budget and Finance. This position provides a great opportunity for a motivated individual who is focused on ensuring that the division receives IT services to facilitate mission focused activities in the most efficient, effective manner possible. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent IT capabilities, effective communication skills, and strong leadership skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Job Responsibilities

1. Serves as Agency Technology Service Request Manager for the Office of Employee Services.

2. Develops programs and manages the implementation of programs for operational computer and data needs for the division.

3. Manages the procurement of division hardware, software, and professional services in collaboration with the DCFS Division of Budget and Finance.

4. Coordinates service response from DoIT and external vendors.

5. Coordinates and monitors the implementation of systems and data integrations.

6. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to completion of four years of college, with a specialization in computer science. 
2. Requires three years of progressively responsible professional experience in computer operations. 

Preferred Qualifications

1. 3 years of professional experience providing technical advisory functions in the information technology area of a public or business organization.
2. 3 years of professional experience conducting program planning activities in the information technology area of a public or business organization.
3. 3 years of professional experience managing the procurement of IT hardware, software, and/or professional services in a public or business organization.
4. 3 years of professional experience in the development of strategies for the improvement of program services in a public or business organization.
5. 3 years of professional experience serving in a liaison capacity for a public or business organization.

Conditions of Employment

1. Requires the ability to pass a background check.
2. Requires possession of a valid driver’s license and ability to travel.

Work Hours:  Monday - Friday 8:30am - 5:00pm  
Work Location: 1 N Old State Capitol Plz Springfield, IL 62701-1323  

Posting Group:  Science, Technology, Engineering & Mathematics  

Agency Contact: 

Ryan Henke

Email: ryan.henke@illinois.gov

This position has the opportunity to be a fully remote position based out of Springfield, IL.  This position will be expected to travel statewide up to 75% of the time. 

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).