Social Work Services Manager 2 (General)(Bilingual)

Exam Number: 5A07-20240708-OC-99

Salary: $58,316 - $74,980 (Starting Salary - New employees may be appointed at a step in the pay range above the minimum salary depending on qualifications.)

Certification Rule: Rule of Five (5)

Competition: Open-Competitive

Department:

Announcement Date: 07/08/2024

Close Date: 07/11/2025

General Definition

The City of Philadelphia is hiring experienced case managers to join a dedicated team. The role offers room for advancement, great health and retirement benefits, and the opportunity to impact the community.

Perks of Being a City of Philadelphia Employee:

• Free Commute on SEPTA: Eligible employees receive free rides on SEPTA buses, trains, trolleys, and regional rails through the SEPTA Key Advantage Program.
• Tuition Discounts and Scholarships: Partnerships with over a dozen colleges and universities offering 10% to 40% savings on educational expenses for employees, their spouses, and dependents.
• Public Service Student Loan Forgiveness Program: Forgives the remaining balance on Direct Loans after 120 qualifying monthly payments while working full-time for the City of Philadelphia.

About the Position

This role involves social services work at the full performance level, including counseling, referral, placement, and adoptive functions for various populations. Responsibilities may include case management, assessing client and family needs, developing service or treatment plans, ongoing counseling, referral services, and placement actions. The position requires advanced independent judgment and understanding of professional principles and departmental standards. Interaction with individuals, families, and representatives of various agencies and groups is significant. Supervision is provided by a technical superior.

• Union Code: J. AFSCME D.C.47 Local 2187
• FLSA Code: Exempt

Application Procedures

Contact Information:

• Analyst: Eric Myers
  • Office of Human Resources
  • 1401 JFK Boulevard, Room 1530, Philadelphia, PA 19102
  • Email: eric.myers@phila.gov
  • Phone: 215-686-2347
  • Fax: 215-686-0861
• Customer Service:
  • Phone: 215-686-0880
  • Email: hrhelpdesk@phila.gov

Minimum Requirements

• Education: Bachelor’s degree in social work, social services, sociology, psychology, criminal justice, behavioral health, public health, human services, human or child development, education, or a closely related field from an accredited college or university.
• Experience: Three years of post-bachelor’s degree case management work experience in social services related to children and youth, adults and the aging, and/or correctional rehabilitation.
  • Note: A master’s degree in Social Work may substitute for two years of experience.

Additional Requirement for the Bilingual Specialty

• Language Fluency: Sufficient training and/or experience to speak fluently and clearly in English and the designated non-English language.

Physical & Medical Requirements

• Ability to perform the duties and work in the conditions required for the position.
• For positions at the Philadelphia Juvenile Justice Services Center: Ability to physically restrain youths and escort residents throughout the facility.

Required Licenses & Certifications

• Valid motor vehicle operator’s license issued by the Commonwealth of Pennsylvania, if required by work assignment.
• Department of Human Services Positions Only:
  • Development of Trainer (DOT) certification.
• Philadelphia Juvenile Justice Services Center Positions:
  • Crisis Intervention and Behavior Management training certification within 120 days of appointment and annual recertification.

Other Requirements

• Submission of college or university transcripts, licenses, registrations, and certifications at the time of application.
• Compliance with City and Philadelphia Gas Works (PGW) debts and obligations as a condition of employment.

Equivalency Statement(s)

• Equivalent combinations of education and experience may be considered, provided they include a bachelor’s degree in a relevant field.

Application Details

• Applications must be received by 07/11/2025.
• Online applications only; paper applications will not be accepted.
• Computers are available at City Hall and Philadelphia Free Library branches for application submission.

Additional Information

• Residency Waiver: Establish residency in Philadelphia within one year of appointment.
• Veteran’s Preference: Ten points added to eligible veterans' scores.
• Legacy Preference: Ten points for children or grandchildren of Philadelphia Firefighters or Police Officers who died in the line of duty.
• National Volunteer Service Preference: Up to five points for eligible national volunteers.
• Bilingual Specialty: Verification of bilingual ability required; three points added to scores of those who pass the bilingual qualifying examination