Utility Public Affairs Manager

Exam Title: Utility Public Affairs Manager (Creative Design) 

Exam Number: 2J51-20240708-OC-01 

Salary: $81,315 - $104,543 per year. Starting salary based on qualifications. 

Certification Rule: Rule of List 

Competition: Open-Competitive 

Department: Philadelphia Water Department 

Announcement Date: 07/08/2024 

Close Date: 07/26/2024

General Definition: The Philadelphia Water Department is hiring a Utility Public Affairs Manager specializing in Creative Design. This position requires a bachelor’s degree and five years of progressively responsible creative design experience. This role impacts the community of Water Department customers. Retirement benefits and a diverse work environment are offered. A transcript must be included with the application. Apply by July 26, 2024.

For more information about the impactful work of the Water Department, visit Philadelphia Water Department.

About the Position

• Role: Managerial level directing a major segment of the public affairs program.
• Responsibilities: Planning, development, and implementation of programs to inform and serve water and wastewater customers. Managing strategic branding, marketing, and communications from concept to implementation. Directing customer research projects and participating in departmental policy development.
• Supervision: Work is carried out through subordinate unit supervisors.
• Significant Aspects: Includes customer information services, legislative and regulatory relations, creative design, customer assistance policy and programs, public relations, and educational programs.

Union Code: N - Non-Represented 

FLSA Code: Exempt

Application Procedures

• Completion: Must complete the entire application process and submit all certifications and relevant documentation with the application or via email before the exam date.
• Notification: Applicants will receive notification of application approval, disapproval, and testing dates within three weeks before August 12, 2024.
• Responsible Analyst: Shar Nyinyi Management Trainee City of Philadelphia – Office of Human Resources 1401 JFK Boulevard, Room 1530 Philadelphia, PA 19102-1675 Tel: 215-686-2349 Fax: 215-686-0861 Email: shar.nyinyi@phila.gov

For other inquiries, contact Customer Service at 215-686-0880 or email hrhelpdesk@phila.gov.

Minimum Requirements

• Education: Bachelor’s degree in Media, Communications, Graphic Design, or a closely related field.
• General Experience: Three years of professional creative design experience, including responsibility for designing and producing educational, developmental, promotional, or informational material.
• Specific Experience: Two years of leading creative design staff in an in-house capacity for a major utility.

Physical & Medical Requirements: Ability to perform duties in required environmental conditions.

Licenses & Certifications: Valid motor vehicle operator’s license as issued by the Commonwealth of Pennsylvania before appointment and during tenure.

Transcript, Licenses, Registrations, and Certification Requirements: Must submit a copy of official college or university transcripts and all required licenses, registrations, or certifications at the time of application.

Additional Information

• Equivalent Combination: Acceptable equivalent combinations of education and experience determined by the Office of Human Resources.
• Notes to Applicants: The City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work. It offers a vibrant work environment, comprehensive healthcare and benefits, and growth opportunities. The City is a Public Service Loan Forgiveness Program qualified employer.

For more information, visit Philadelphia Office of Human Resources.

Eligible List

• Open-Competitive: Only an Open-Competitive eligible list will be established.
• Residency Requirement: Not required for application but must be established for one year prior to appointment.
• Preference for Philadelphia Residents: Priority given to residents of at least one year before the exam date.

Projected Exam Date: Training and Experience Evaluation, with the eligible list established the week of August 12, 2024.

For inquiries, contact the Office of Human Resources at 215-686-0880 or email hrhelpdesk@phila.gov.

Apply Online Only

• Computer Access: Available at the 3-1-1 Walk-In Center in City Hall and local Philadelphia Free Library branches.
• Application Deadline: All applications must be received by the end of business on July 26, 2024.

Contact Information: Ensure your contact information is accurate and up-to-date. Notifications will be sent to your email or postal address. Add Phila.OHR@phila.gov to your address book to prevent emails from being marked as spam.