Associate Response Center Specialist

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Associate Response Center Specialist

Location: Boston, MA

PTC is a results-driven organization that embodies integrity, professionalism, diversity, and innovation in our pursuit of excellence.  We take pride in our ability to adapt, accelerate, and consistently exceed expectations.  Within Sales Operations, Deal Management is a strategic function which is at the forefront of driving C.A.R.E. (Close/Adopt/Renew/Expand) principles through the management of commercial transactions. 

Within the Commercial Management organization is the Response Center, tasked with responding to customer Requests for Information (RFI), Requests for Proposal (RFP), Requests for Quote (RFQ), Statements of Work (SOW), Invitations to Tender (ITT) and similar documents intended to aid in the selection of our software and services.  The Response Center Associate will join a diverse team of highly motivated individuals located in Boston, MA; Uniontown, PA; Bucharest, Romania; and Shanghai, China. 

If you are a detail-oriented, adaptable, quick learner with superior written communication skills, we would love the opportunity to speak with you about joining the Response Center.

As a Response Center Associate, the candidate chosen for this position will have the opportunity to play a key role in PTC’s success.  The Response Center partners with Sellers in our Field Organization to satisfy the requirements stipulated by customers and prospects who are considering purchasing PTC products and services.  These requirements may be Requests for Proposal/Information (RFP/RFI), Security Questionnaires, and Statements of Work (SOW.) The Response Center Associate will work with departments throughout PTC’s internal ecosystem to produce stellar response documents that answer potential customers’ questions and convince prospects that PTC technology is the right choice for them, as well as helping to craft Statements of Work that govern the software implementation process.  In this role, the chosen candidate will further develop existing skills in areas such as writing, editing, business communication, and project management, while learning about exciting new technology like IoT and AR.  This skillset makes Response Center team members uniquely qualified to contribute to PTC’s vision.

A Day in the Life

• Create, compile, and convey technical material in a concise and effective manner to deliver a portfolio of proposals to PTC customers
• Work with Subject Matter Experts in departments such as Legal, Technical Sales, Professional Services, and Marketing to gather key information to develop software and services proposals
• Learn products and product capabilities at a conceptual level to be able to respond to questions and requirements from customers
• Learn and work in the Response Content Management Tool Qvidian to find standard answers for Proposals and assist in management of this content
• Learn to use established templates as well as analyze response documents to maintain continuity and professionalism of the final response package.

Skills

• Bachelors Degree in English, Communications or related Major
• 1-2 years experience in a corporate setting as either a full time employee, intern or contractor
• Excellent written and verbal communication skills.
• Ability to deal with ambiguity, action-oriented and can take initiative, resourceful, committed to driving quality results, and adept at problem solving.
• Demonstrated Technical Learning ability.
• Flexible and strong time management skills, both for the individual and to assist project team members with keeping deadlines.
• Advanced organizational, interpersonal, and communication skills, including working with geographically distributed, virtual teams.
• Ability to thrive in fast-paced and sometimes stressful environments.
• Self-starter, inquisitive, and able to quickly understand new processes, methodologies, and systems.
• Proficiency in MS Office (Primarily Word, PowerPoint, and Excel; SharePoint and Teams experience a plus).
• Familiarity with Content Management Systems (CMS), a plus

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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