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Senior Alarms Investigator

City of San Antonio
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For more information regarding the position, visit the City of San Antonio's employment website at the following link for a complete job description and to submit your application: www.governmentjobs.com/careers/sanantoniotx

Job Summary

Under general direction, is responsible for performing supervisory level work coordinating the activities within the Alarms Unit. Administers and assists in the enforcement of the City's Alarm Code, to include maintenance of complete and accurate records on alarm permits, histories, and fees collected. Exercises direct supervision over assigned staff.

Work Location
Public Safety Headquarters (PSHQ) - 315 S. Santa Rosa, San Antonio, Texas 78207

Work Hours
7:45 a.m. - 4:30 p.m., Monday - Friday

Essential Job Functions

 

  • Supervises employees assigned to the unit; conducts annual performance appraisals and provides on-the-job-training.
  • Interprets, administers, and enforces the City's Alarm Code and issues citations for violations.
  • Makes inspections of different types of alarm installations to determine violations of the Alarm Code Ordinance.
  • Consults with property owners to show where violations are present and enforces compliance.
  • Consults with citizens regarding the results of their inspections.
  • Attends and makes presentations to neighborhood associations regarding the reduction of false alarm activities.
  • Attends and makes presentations at City events and alarm association meetings and conventions as required.
  • Makes field notes from Alarm Inspections Reports and compiles necessary reports on area; maintains daily activity report of field investigative activities.
  • Submits proper documentation for Municipal Courts Alarm violations.
  • Researches property information and initiates appropriate notification procedures to result in violation of the city and state alarm codes.
  • Follow proper legal procedures to achieve abatement of false alarm activations including the issue of citation or notice of violation in person, telephone, or email.
  • Enters inspections report data in hand-held, laptop or personal computer.
  • Reviews and approves reports relative to investigations, inspections, and other activities.
  • Resolves complaints and conflicts relating to the ordinance and/or staff.
  • Creates and maintains relationships with other departmental units, outside agencies, and the public, including attending meetings, making presentations, and maintaining good public relations.
  • Testifies in court at revocation appeal hearings.
  • Monitors billing and collection of fees and permits.
  • Prepares unit's budget and monitors budget expenditures.
  • Conducts investigations and enforces alarm ordinance violations.
  • Prepares reports and presentations.
  • Performs related duties and fulfills responsibilities as required.

 

Job Requirements

 

  • High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency)
  • Four (4) years of experience in alarms investigation, to include experience in the regulation and enforcement of City Code
  • Valid Class 'C' Texas Driver's License.
  • Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

Preferred Qualifications

  • Strong verbal and written communication skills.
  • Customer Service experience.
  • Ability to multi-task.

Applicant Information
 

  • If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing.  Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
  • Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
  • Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months.  One year of higher education is defined as 30 credit hours completed at an accredited college or university.
  • Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

 

Knowledge, Skills, and Abilities

 

  • Knowledge of all aspects of the Alarm Code
  • Knowledge of legal justification for issuing citations
  • Knowledge of various types of alarm systems
  • Knowledge of computer codes necessary to retrieve information from computer systems
  • Knowledge of investigative practices and procedures
  • Knowledge of City streets and addresses
  • Knowledge of principles and techniques of organization, administration, and personnel management
  • Knowledge of standard program evaluation methods and report writing procedures
  • Knowledge of principles and techniques of budget preparation and administration
  • Ability to operate a computer keyboard and other basic office equipment
  • Ability to exercise independent judgment and work with minimal supervision
  • Ability to communicate clearly and effectively
  • Ability to investigate using standard investigative procedures
  • Ability to learn to interpret and apply the Alarm Ordinance
  • Ability to prepare clear and concise reports and maintain an efficient record keeping system
  • Ability to plan, organize, and review the work of assigned staff
  • Ability to establish and maintain effective working relationships with City staff and the public
  • Ability to perform all the physical requirements of the position, with or without accommodations
  • Ability to work primarily in an office environment