IT Systems Support 1
If you are a dedicated IT professional with a passion for problem-solving and providing exceptional support, we encourage you to apply for this position.
The primary duties of the IT Systems Support 1 position involve hardware and software installation, maintenance, and training onto microcomputer workstations in local and wide area networks.
The incumbent provides technical problem resolution on microcomputer workstations that include hardware, communications, or multi-product integration.
This team supports end-user and data processing personnel, and manages and provides trouble resolution for DOJ-wide area network users and authorized agents.
Some state vehicle driving and lifting/moving hardware up to twenty-five pounds is required.
- State of Montana benefits package!
- Salary: $ 24.00 - 26.50 Hourly
Qualifications - External
- Associate degree in information technology or related field.
- One to three years of experience supporting network or computer systems technologies.
- Other combinations of education, certification or experience may be substituted.
- Must have the ability to work in all aspects of a team environment including support, communication, personal awareness, ability to utilize and provide professional critiques, and demonstrate emotional intelligence.
Preferred Qualifications:
- Extensive knowledge of desktop/laptop computer support and troubleshooting to include previous and current versions of Microsoft Windows operating systems.
- Extensive knowledge of MS Office application uses and troubleshooting.
- Extensive knowledge of Microsoft Active Directory.
- Extensive knowledge of computer peripherals such as scanners, printers, and MFPs.
- Thorough knowledge of system, diagnostic, and utility software - PC Tools, MS Sysinternals, remote desktop support applications and methods, antivirus and anti-malware tools and techniques.
- Knowledge of LANs, WANs and WWANs.
- Knowledge of Microsoft System Center applications.
- Knowledge of mobile computing devices like tablets and smartphones.
Minimum Physical/Mental Requirements:
- May require 8 or more hours a day working with a computer.
- May require more than a 40-hour workweek and on-call to perform systems upgrades and address issues during off-hours.
- May require regular phone use to resolve issues through long-duration calls.
- Ability to regularly lift, move, and install computer hardware – up to 25 lbs.
Successful applicant(s) will be subject to:
- Criminal History Fingerprint Check
- Driving History
HOW TO APPLY:
- To be considered for this position, you must attach a résumé at the time of application.
- Tip: When attaching your resume, you must mark the attachment as a “Relevant File”.
- Your Résumé: Please include all work experience as well as job duties that demonstrate your qualifications for this position. Include dates of employment (month & year- start & end) and the reason you left each job.
Amazing State of Montana benefits:
- Medical, dental and vision coverage
- Public Employee's Retirement System (PERS) plan choices - Defined Benefit or Defined Contribution
- Additional 457b Deferred Compensation plan
- Generous paid vacation, sick and holidays
- Pre-tax Flexibility Spending Accounts
- Employee Assistance Program
- Not Telework Eligible
- State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.
Closing Date (based on your computer's time zone): May 12, 2024, 11:59:00 PM