Systems Operations Controller

Job Title: Systems Operations Controller
Job Requisition ID:  37248
Closing Date: 5/10/24
Salary:   $3,700 - $5,041 per month 
Work Hours:  12:00 AM - 8:00 AM; Tuesday-Saturday; 3rd shift
Work Location: 120 W Jefferson St  
Union Position: Yes
Work Authorization: The State of Illinois does not provide sponsorship for employment visa status and cannot accept F1 OPT/CPT.

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. 

This position serves as a/the (System Operations Controller)  performing basic computer operating functions using operating system commands to monitor data processing environments serving DoIT supported agencies. 

In this role you will perform basic job control procedures including review, research and analysis work to resolve scheduling or job stream errors using Job Control Language (JCL). 

In addition, you will work closely with technical personnel including application, system programming staff and production control daily with review and reporting of batch processing issues.

If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

35% Under general supervision, serves as a System Operations Controller for the Department of Innovation & Technology (DoIT): 

• Performs computer operator duties using basic operating system command vocabulary to monitor data processing environments, multi-processing schedules, and systems for assigned agencies.
• Accesses software such as, but not limited to Time Sharing Options/Interactive System Productivity Facility (TSO/ISPF), multiple virtual storage (MVS), CA-SCHEDULER, ZEKE and Document Direct/MOBIUS.
• Reports abends and/or system errors to lead worker.
• Makes recommendations to lead worker for error resolution.
• Enters appropriate commands to correct problems, upon approval.
• Enters commands to submit, edit, and track job processing to completion within an appropriate timeframe utilizing a personal computer.
• Provides information to senior staff for logs and reports.

30% Performs job control procedures including review, research and analysis work to resolve scheduling or job stream errors using Job Control Language (JCL), available documentation, and procedures: 

• Reports mistakes, errors, or inconsistencies to lead worker, making recommendations for resolution.
• Enters appropriate operating system commands and edits JCL to correct the problem, and performs submission to achieve successful job completions, upon approval.
• Completes and maintains job assignment production logs, reports documentation, and suggests operational improvements to management.

25% Assists and works closely with technical personnel, including application and system programming and production control staff, to review and report problems or errors with batch jobs and schedules: 

• Performs problem resolution as directed.
• Performs entries of job abends/restarts into appropriate shift logs on EPOS Portal/SharePoint, including error resolution.

Essential Functions (continued)

5% Keeps abreast of new developments in the Information Technology field:  

• Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Attends demonstrations and exhibitions related to assigned operations.

5% Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

1.    Requires knowledge, skill, and mental development equivalent to completion of high school.
2.    Requires one (1) year of related data processing experience.

Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification. 

Preferred Qualifications

1.    One (1) year of professional experience with automated archival and report distribution software such as Document Direct/Mobius or similar. 
2.    Working knowledge of JCL, TSO, or ISPF.
3.    Working knowledge of automated scheduling software such as CA-Scheduler, or similar.
4.    Ability to analyze data logically and exercise sound judgment in defining and evaluating problems of an operational or procedural nature.
5.    Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
6.    Developed verbal and written communication skills to present technical information to others with clarity and precision.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. 
1.    Requires the ability to verify identity.
2.    Requires employment authorization to accept permanent full-time position with the State of Illinois.
3.    Requires the ability to pass a position specific, agency required background check.
4.    Requires self-disclosure of criminal history. 
5.    Requires the ability to travel in the performance of duties.
6.    Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays.
7.    Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc. 
8.    Requires the ability to attend seminars, conferences and training to remain current on methods, tools, ideologies or other industry related topics relevant to job duties.
9.    Requires the ability to lift and carry objects or equipment weighing up to 10 pounds. This is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing.  

The conditions of employment listed are incorporated and/or related to any duties included in the position description.