Office Associate (Production Control Unit Worker)

Location: 

Springfield, IL, US, 62702

Job Requisition ID:  37378

TITLE: OFFICE ASSOCIATE Opt 2 - Springfield

Agency :  Department of Children and Family Services 
Closing Date/Time: 05/08/2024 
Salary:   $3590 - $4852 per month. Anticipated Starting Salary $3590 per month  
Job Type:   Salaried, Administrative Support    
County:   Sangamon  
Number of Vacancies:   2  
Plan/BU:   RC14  

PIN 189926

REQ 37378

PUC 90683093

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

About the Agency & Marketing Statement

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Production Control Unit Worker.  Under direction, this position will independently conduct and process confidential written background check requests to provide determination of abuse and neglect.  The position will also answer phone calls and review various documents and forms containing complex, confidential information.  This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department’s call operations.  DCFS offers a competitive compensation plan, excellent benefits, and a pension program.  The ideal candidate for this position will have excellent organizational skills and strong communication skills.  We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

DCFS is deeply committed to the welfare and protection of children.  Our goal is to protect children by strengthening and supporting families.  In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

Job Responsibilities

1. Serves as Production Control Unit Worker.
2. Answers phones on the Child Abuse Hotline, directing calls, taking, and relaying messages.
3. Reviews various SCR documents and forms containing complex, confidential information. 
4. Processes requests for case consolidation/deletion and CPD logs, analyzing complex problematic situations.
5. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. 

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to completion of high school.
2. Requires 2 years of office experience. 
3. Requires ability to keyboard accurately at 45 wpm.

Conditions of Employment

1. Requires ability to pass a background check. 
2. Requires ability to work mandatory overtime. 

Education Requirement

Requires knowledge, skill and mental development equivalent to completion of high school and two years of office experience.

DCFS is deeply committed to the welfare and protection of children.  Our goal is to protect children by strengthening and supporting families.  In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

TITLE: OFFICE ASSOCIATE 

Work Hours:  Mon-Fri 8am-4:30pm  
Work Location: 2200 Churchill Rd, Springfield, Illinois, 62702  

Supervisor:  Sarah Williamson
Agency Contact: 

mike.bolt@illinois.gov

618-583-2176

Job Family:  Office & Administrative Support  

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).