Enterprise Print Support Administrator

Job Title: Enterprise Print Support Administrator
Job Requisition ID:  37103
Closing Date: 4/30/2024
Salary:   $6,230 to $9,370 monthly  
Work Hours:  8:30am to 5:00pm M-F  
Work Location: 201 W Adams St, Springfield, Illinois, 62704-1874
Union Position: Yes
Work Authorization: The State of Illinois does not provide sponsorship for employment visa status and cannot accept F1 OPT/CPT. To be considered for permanent employment with the State of Illinois, applicants must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future.

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. 

This position serves as an Enterprise Print Support Administrator performing difficult and specialized professional and advisory functions in the Midrange Wintel Systems Administration & Support Unit for the Department of Innovation & Technology (DoIT). 

In this role you will maintain and manage infrastructure supporting the enterprise network printer environment. 

In addition, you will perform research, planning, administration and implementation of customer system accounts for appropriate security permissions and access to systems, applications, folders, and files. 

If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

40%  Under general direction, serves as an Enterprise Print Support Administrator performing difficult and specialized professional and advisory functions in the Midrange Wintel Systems Administration & Support Unit for the Department of Innovation & Technology (DoIT):

• Maintains and manages infrastructure supporting the enterprise network printer environment
• Directs print server in cooperation with other software and hardware technicians
• Installs and updates printer drivers and printer configurations to ensures printers are accessible to appropriate customers
• Collaborates with technical staff on network, mainframe, and minicomputer print environment configurations
• Utilizes SharePoint and Microsoft desktop packages, network communication concepts and principles, including network, routers, routing protocols, switches, firewalls, Virtual Private Network (VPN), Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP), and Windows Internet Name Service (WINS) in performance of duties

20%  Performs research, planning, administration and implementation of customer system accounts for appropriate security permissions and access to systems, applications, folders, and files:

• Administers and manages customer system credentials for Microsoft Active Directory
• Creates agency customer accounts with appropriate permissions to file servers, printer servers, shared folders and applications
• Grants end users access to Internet
• Modifies scripts and customer configurations to ensure appropriate system access
• Moves and deletes accounts per agency and customer job requirements
• Utilizes Microsoft Windows Server as well as Active Directory (AD) environments including the administration of file structures, user accounts, security groups, permissions and distributed file shares in performance of duties

10%  Performs professional advisory functions necessary for the access and security of agency and customer data:

• Coordinates and works directly with customers and technical staff to create necessary file structures to support customer data requirements
• Moves and copies data to support requirements
• Develops and runs scripts to support the movement of large amounts of data
• Initiates appropriate security permissions to provide customer access to data as well as ensure the confidence of the data

10%  Provides diagnostics of hardware, software and operating system problems especially as it pertains to the maintenance of customer permissions to servers, folders, data, applications and printers:

• Interviews and consults with customers concerning desirable changes and performs comprehensive studies and analyses of customer needs and objectives
• Coordinates and works directly with customers and technicians to obtain resolve to system problems
• Responds to calls regarding emergency issues

5%  Performs extensive research, discovery and planning to initiate customer testing and production migration of domain directory services from Novell Directory Services and legacy Microsoft Active Directory to the enterprise Active Directory environment, Illinois.gov:

• Coordinates and works directly with customers and technicians on the migration of personal computers, printers, customer accounts, and data
• Utilizes complex and specialized software packages and scripts to facilitate migration of file and print services to ensure appropriate data structures and permissions are in place
• Coordinates the decommission of legacy permissions, attributes and directories

5%  Performs administrative functions in support of monitoring, review, and assignment of work:

• Utilizes specialized application software for tasking assignments to appropriate technicians
• Researches and develops supporting technical documentation especially as it applies to customer accounts, credentials and permissions

5%  Keeps abreast of new developments in the Information Technology (IT) field:

• Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and remain current on IT products, vendors, techniques and procedures
• Attends demonstrations and exhibitions related to assigned operations

5%  Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years college, with course work in computer science or directly related fields
2. Requires one (1) year of professional experience in systems services or in a related Information Technology field

Specialized Skills

1. Requires one (1) year of professional experience in Microsoft Windows Server as well as Active Directory (AD) environments including the administration of file structures, user accounts, security groups, permissions and distributed file shares
2. Requires one (1) year of professional experience with Microsoft Active Directory and other directory structures including working knowledge of migration software and scripting languages
3. Requires one (1) year of professional experience in Network communication concepts and principles, including network, routers, routing protocols, switches, firewalls, VPN, DNS, DHCP, and WINS

Preferred Qualifications

1. One (1) year of experience working with Microsoft Windows Server as well as Active Directory (AD) environments including the administration of file structures, user accounts, security groups, permissions and distributed file shares.
2. One (1) year of experience working with Microsoft Active Directory and other directory structures including working knowledge of migration software and scripting languages.
3. One (1) year of experience working with Network communication concepts and principles, including network, routers, routing protocols, switches, firewalls, VPN, DNS, DHCP, and WINS.
4. Ability to analyze data logically and exercise sound judgment in defining and evaluating problems of an operational or procedural nature.
5. Developed verbal and written communications skills to present technical information to others with clarity and precision.
6. Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
7. Ability to coordinate, plan and complete multiple priorities.
8. Working knowledge of network printing.
9. Working knowledge of SharePoint and Microsoft desktop packages.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

1. Requires the ability to verify identity.
2. Requires employment authorization to accept permanent full-time position with State of Illinois.
3. Requires the ability to pass a position specific, agency required background check.
4. Requires self-disclosure of criminal history.
5. Requires the ability to travel in performance of duties.
6. Requires ability to work outside of normal business hours to meet deadlines.
7. Requires use of agency-supplied equipment (cell phone, laptop, etc.).
8. Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
9. Requires the ability to lift and carry objects or equipment weighing up to 30 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.