Advanced System Operations Controller

Job Title: Advanced System Operations Controller
Job Requisition ID:  36900
Closing Date: 4/25/2024
Salary:   $4,110 - $5,761 per month 
Work Hours:  4:00 PM -12:00 AM; Tuesday - Saturday
Work Location: 120 W Jefferson St. Springfield IL
Union Position: Yes
Work Authorization: The State of Illinois does not provide sponsorship for employment visa status and cannot accept F1 OPT/CPT. 

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the Advanced System Operations Controller performing advanced computer operation duties, including extensive monitoring of data processing environments and multi-processing schedules and systems for assigned client agencies using command vocabulary and accessing software such as TSO, MVS, and CA-SCHEDULER. In this role, you will investigate, resolve, and report complex scheduling or job stream errors using advanced job control language knowledge and provide resource allocation management to maximize production. In addition, you will work closely with technical personnel including applications and programming staff daily to correct job, schedule, and software/hardware problems or errors, and reports on status and outcome.  If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10-25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

30% Under general supervision, serves as the Advanced System Operations Controller for the Department of Innovation & Technology (DoIT):

• Performs advanced system control functions for assigned agency’s schedules in the Input Services Unit.
• Performs advanced computer operation duties, including extensive monitoring of data processing environments and multi-processing schedules and systems for assigned client agencies using command vocabulary and accessing software including, but not limited to, Time Sharing Options/Interactive System Productivity Facility (TSO/ISPF), multiple virtual storage (MVS), CA-SCHEDULER, and Document Direct/Mobius.
• Escalates more complex situations and/or changes to lead worker.
• Enters commands to submit, edit, and track job processing to completion within an appropriate timeframe.
• Utilizes Extra/Blue Zone in performance of duties

25% Investigates, resolves, and reports complex scheduling or job stream errors using advanced job control language (JCL) knowledge and provides resource allocation management to maximize production: 

• Reports errors and inconsistencies to supervisory staff.
• Creates, monitors, and maintains logs and shift documentation on SharePoint
• Modifies or establishes documentation for new production runs.
• Modifies or suggests operational improvements to management.

15% Works closely with technical personnel including applications and programming staff daily to correct job, schedule, and software/hardware problems or errors and reports on status and outcome: 

• Reviews complex programmer instructions and advises programmers of production run procedures and potential corrections to production run errors or identifies problem resolution and applies appropriate fixes.
• Cross trains to new systems and multi-platform schedules.

10% Stays current with new rules and procedures in all areas of Input Services:

• Assists data processing lead workers in training lower-level staff.
• Assists with transitions between shifts to ensure coverage

Essential Functions (Continued)

10% Keeps abreast of new developments in the Information Technology (IT) field: 

• Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques and procedures.
• Attends demonstrations and exhibitions related to assigned operations.

5% In the absence of the lead worker, assumes duties and responsibilities including assigning, reviewing, and controlling work assignments on request: 

• Provides assistance to co-workers and advises supervisor concerning work performance.

5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to completion of high school. 
2. Requires three (3) years of previous related experience such as is typically gained at the Data Processing Technician level.
OR 
1.    Requires two (2) years of college including coursework in the data processing field.

Preferred Qualifications

1.    Extensive knowledge of Input Services procedures.
2.    Two (2) years of professional experience with Job Control Language (JCL).  
3.    Two (2) years of professional experience using Extra/Blue Zone.
4.    Two (2) years of professional experience with TSO/ISPF, MVS, CA-Scheduler and Document Direct/Mobius.
5.    Two (2) years of professional experience with Microsoft Office Suite, including SharePoint.
6.    Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
7.    Ability to gain and maintain effective working relationships with associates, vendors, clients and others.
8.    Developed verbal and written communication skills to present technical information to others with clarity and precision.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. 
1.    Requires ability to travel.
2.    Requires ability to pass a position specific, agency required background check. 
3.    Requires ability to work outside of normal business hours to meet deadlines.
4.    Requires ability to use agency-supplied equipment (cell phone, laptop, etc.).
5.    Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
6.    Requires ability to lift and carry objects weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. 
 
The conditions of employment listed are incorporated and/or related to any duties included in the position description.