Service Desk Intern
Cambria’s internship program is a 12 week experience that successfully exposes interns to business need projects, professional development, assigned mentors and Cambria leaders.
We help students identify their career interests and participate in two-way learning opportunities to develop their professional skill sets.
Prepare to immerse yourself in a paid full-time, summer internship program that strives to provide cross-disciplinary work experiences. In the end, you will leave feeling accomplished, valuable and having made a difference.
The Information Technology department is looking for a Service Desk Intern to join their team based in Eden Prairie, MN but serving our primary three locations: Eden Prairie, Belle Plaine and Le Sueur! As a Service Desk intern you will responsible for performing technical support across the organization. Our technicians use problem-solving and people skills to ensure Cambria staff are provided swift resolutions to their technical needs.
Essential Duties & Responsibilities
- Respond to requests for IT assistance via phone, email, or in person
- Troubleshoot incident tickets and advise users on appropriate actions
- Research questions and publish responses in the Knowledge Base
- Utilize Jira Service Manager or other Help Desk Software
- Identify and escalate situations which require urgent attention
- Install software programs that are requested of users
- Take part in daily IT functions, primarily with the IT Service Desk
- Perform other duties as assigned by management
Qualifications & Skills:
- Technical experience with Windows, Apple Mac and Apple iOS
- Peripherals experience – setting up printers, external hardware, etc.
- Strong attention to detail
- Critical thinking and analytical skills
- Excellent written and verbal communication skills
- Ability to work independently or within a team
- Ability to work effectively under pressure, prioritize multiple tasks, and successfully meet deadlines
Minimum Requirements:
Education: Working towards a degree in a relevant field of study with an expected graduation date of 2024, 2025, or 2026
Experience: 1-year experience in a related field preferred
Systems: Google Suite, Microsoft Office, and Zoom
Internship Program Dates: May 20 - August 9, 2024
Additional Requirements:
Managerial Responsibilities: None
Travel Requirements: Local travel may be required between Cambria locations
Physical Requirements: Office position requiring telephone and computer use. Ability to lift up to 50 pounds daily. Must be able to stand, bend and twist while performing service work.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
CambriaCares is our commitment to Philanthropy, Our People, and The Planet. Care is an integral part of what goes into Cambria products—and care is the driving force behind our commitment to creating opportunities that drive impact both inside and outside our walls. With a focus on three areas—philanthropy, our people, and the planet—we’re doing just that.
For additional company information, please visit www.CambriaUSA.com
We are an equal opportunity employer.
M/W/VET/DISABLED