Bilingual Case Manager
Job Summary
Provides resettlement and support services to qualifying refugee clients in accordance with contract, organization and accreditation standards.
A successful candidate must be Spanish Bilingual.
Duties and Responsibilities
- Assess US Tie's and co-sponsor's ability to assist in resettlement services and to comply with Operational Guidance.
- Coordinate all pre-arrival case activities, including housing arrangements and communications with US Ties and co-sponsors.
- Complete home safety inspections. Furnish homes with furniture and required supply items.
- Conduct initial airport reception and home safety orientation for arriving refugees.
- Provide initial orientation and develop resettlement plan for new clients. Conduct ongoing cultural orientation and complete assessments demonstrating clients understanding and information retention.
- Complete applications for Social Security card, public benefits and other applicable registrations within the required time periods.
- Document all visits, case activity and all efforts to meet refugee material needs as outlined by Operational Guidance.
- Maintain relevant reports and statistics related to client activities and program services. Complete program reports within required timeframe securing all required signatures.
- Manage agency resettlement funds on behalf of assigned cases, monitoring balances, and ensuring proper entry of vouchers and supporting documentation.
- Arrange client appointments and provide transportation for all New American services as required or needed, in compliance with applicable child safety laws.
Job Qualifications
Education, Training, and Licensure/Certification
- Bachelor's degree in social work, psychology, public health or community services preferred, or equivalent experience working with refugees or other vulnerable populations.
Experience
- Minimum one year experience in a culturally diverse environment or community services preferred.
- Spanish Bilingual Required
Knowledge Skills and Abilities
- Ability to work effectively in a cross-cultural context. Ability and willingness to work with refugees and other New Americans.
- Ability to speak, read and write fluent English. Fluent in the native language of refugee/New American clients preferred with the ability to translate in both written and verbal forms.
- Ability to demonstrate compassion and patience towards persons served. Basic understanding of refugee services.
- Ability to work constructively with staff and clients. Ability and willingness to work as part of a team in achieving common goals. Basic knowledge of employment recruiting, interviewing, placement techniques and procedures.
- Strong public speaking skills. Ability to relate creatively to representatives of various companies, community organizations and governmental agencies.
- Ability to identify needs, interests, aptitudes, skills and problems, and refer clients to appropriate support services, agencies and programs.
- Basic knowledge of and ability to learn local employer community within specific geographic area.
- Knowledge of or ability to learn to utilize various computer programs including Excel spreadsheet and graphic programs.
Additional Work Requirements
- Automobile travel required.
- Valid unrestricted driver's license with good driving record and reliable personal transportation suitable for safely transporting clients. Valid proof of automobile insurance.
About our team
Provides resettlement and support services to qualifying refugee clients in accordance with contract, organization and accreditation standards.
Annual Salary $41,808.00
Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m.
Some of the benefits you may receive are:
- Competitive Medical, Dental, & Vision benefits, effective the first of the month following 30 days of employment
- Company paid Basic Life Insurance ($10,000 minimum for each full time and part time employee)
- Company paid Short Term Disability accrual (Full time employees)
- Retirement Plan (403b) - Company matches on first 1.5% of gross income at 133%
- Great Personal Time Off (PTO) accruals
- Awesome Employee Discounts
- UKG Wallet - Pre-Pay Options
- Plus, many more benefits