Call Center Operations Intern

Summary of Responsibilities:

The Call Center Operations Intern will support the Business Management Team in daily activities related to managing the call center operations for a large Financial Services institution. Interns could support areas within operations that include capacity planning, workforce management and vendor management. 

This 2024 Summer Internship is for undergraduate students who have an anticipated graduation date between December 2024 and June 2025.

This role offers the flexibility of 100% remote.  To learn more about our summer internship program and the activities included, please visit https://www.santandercareers.com/students.

Essential Functions:

Perform data analysis to help optimize schedule and help meet production requirements in call center.

• Identify trends in data, and escalate with impact predictions.
• Work directly with business leaders to deliver projects.
• Special projects for program enhancements.
• Exposure to Operations Strategy team and link between ideas and tangible results.
• Work to solve real world problems and deliver measurable results
• Help with ideas to improve current practices and improve efficiency
• Special projects as identified and requested by the department
• Performs other duties as assigned
• Create an environment of diversity, equity, and inclusion where all perspectives are valued and all people are welcomed.

Requirements:

• Currently an undergraduate student enrolled at a college or university
• Expected to graduate between December 2024 – May 2025
• Cumulative GPA of 3.0+
• Enthusiasm to participate in all intern activities throughout the summer
• Be a self-motivated and flexible team player
• Able to work in a fast-paced environment with multiple projects
• Proficient with Microsoft Office
• Ability to maintain confidentiality
• Ability to work in an environment that supports employees from all backgrounds and fosters an environment of inclusion

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.