Case Manager

DIVERSITY, EQUITY & INCLUSION STATEMENT

CYHS is deeply committed to empowering youth and families to lead fulfilling lives by embracing the ever-changing needs of the community. Creating a diverse workforce is essential in meeting the needs of those we serve.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strongly believe creating a diverse workforce will generate new ideas and varied perspectives enabling us to have a greater impact on our community. 

POSITION SUMMARY 

The MadCAP Case Manager will provide Ryan White and DRS Home Services Case Management. The goal of case management services is to promote empowerment and self-sufficiency that increase getting clients into medical care and keeping them adherent. Additionally, Case Managers will ensure solutions to client problems to decrease barriers and facilitate viral load suppression of the HIV virus. 

CORE ACCOUNTABILITIES 

Client Support and Engagement 

• Build a strong, effective rapport with clients.
• Key activities include (1) initial assessment of service needs; (2) development of a comprehensive, individualized service plan; (3) coordination of services required to implement the plan; (4) client monitoring to assess the efficacy of the plan; and (5) periodic re-evaluation and adaptation of the plan as necessary over the life of the client. It includes client-specific advocacy and/or review of utilization of services.
• Referral and networking with hospitals, physicians, state, local human service providers, and other community resources.
• Provide client advocacy to make available information and assistance in assuring accessibility of all available services for people living with HIV/AIDS.
• Provide assistance with acquiring personal and /or family counseling as needed.

Ryan White Case Management 

• Provide Ryan White Medical Case Management according to the medical model of case management as outlined by Illinois Department of Public Health and Southwestern Illinois HIV Care Connect Region.
• All initial intakes, screenings and care planning and monitoring must be documented accurately in Provide Enterprise database based on established time frames.
• Document all client and collateral contacts in Provide Enterprise.

DRS Case Management 

• Provide Home Services according to the DRS guidelines.
• Conduct initial home visit and assessment of eligibility and information gathering.
• All updates of client records, including documenting client contacts, services, and assessments/reassessments in the WebCM database based on established time frames.
• Reassessment must be done every 12 months or as needed.
• One monthly client contact by telephone, plus a bi-monthly home visit.
• WebCM must be updated in a timely matter for monthly billing for services rendered.
• Monitor cost effectiveness of the service plan.

Additional Duties and Responsibilities 

• Communicate all issues requiring management attention to MadCAP Supervisor in a timely manner.
• Turn monthly required Ryan White/DRS paperwork to supervisor and outside agencies.
• Maintains patient identifiable health information in a confidential manner and in accordance to CYHS policy and HIPAA regulations. Reports all breaches to supervisor.
• Conduct HIV testing.
• Participate in staff meetings, conferences, training sessions and workshops as assigned.
• Demonstrate familiarity with policies, performance standards and the agency’s Mission, Vision and Core Values.
• Exhibit a positive attitude and maintain friendly and respectful relations with staff and clients.
• Be a contributory team member in a positive/productive manner.
• Participate in Outreach activities as needed.

QUALIFICATIONS

1. Bachelors or Master’s degree in Social Work from an accredited school, Bachelor degree in a human service field with five years of case management, OR a Registered Nurse with a current license and a Bachelor’s degree required.
2. HIV 101 training preferred.
3. Driver’s license and dependable transportation required.
4. Strong attention to detail and able to multi-task while ensuring that work activities are completed accurately, efficiently and in a timely manner.
5. Solid verbal/written communication skills as well as strong interpersonal skills and the ability to build relationships to identify client’s/customer’s needs.
6. Diversity Awareness and the ability and willingness to respect and value the differences and perceptions of different groups/individuals.
7. Broad knowledge of community resources and networking, case management, and home care.
8. Ability to work effectively in collaboration with diverse groups of people.
9. Passion, idealism, integrity, positive attitude, mission-driven, and self-directed.

CYHS CORE VALUES

Commitment - Meeting the needs of those we serve through professional services: Demonstrates a clear commitment to the agency's mission by exhibiting a shared concern for team members and clientele above personal interest. Has a healthy, manageable and sustainable commitment to doing a job well and going above and beyond when it is truly required. Supports fundraising. Embraces new approaches and discovers ideas to create a better client experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Pursues self-development that enhances job performance.

Compassion – Unconditional empathy for all.

Listens attentively to others and demonstrates an openness  toward understanding concerns, feelings and needs. Makes wise assessments and adjusts behavior and style to effectively address situation. Works effectively with people of different backgrounds, abilities, opinions, and perceptions. 

Service - Community support through professionalism, accessibility, and advocacy. 

Demonstrates a desire to serve others and fulfill community needs. Exhibits competence, good judgement, reliability, and polite behavior in order to meet the expectations of clients and the agency. Strives to provide service by means of advocacy.

Integrity - Upholding honesty, ethical principles and moral values. 

Takes responsibility for one’s own actions. Acknowledges weaknesses and easily admits mistakes.  Accurately assess personal feelings, strengths and limitations and how they impact relationships. Makes sound judgements and transfers learning from one situation to another.

Teamwork - Collaboration among programs to reflect a diversity of ideas and service delivery. 

Builds effective, supportive working relationships with team members. Reaches out to others in different programs for ideas, points out the contribution of others, shares credit, emphasizes team over self, and defines success collectively rather than individually. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Willing to assist other agency employees when they need help and willing to share ideas with others. Able to adjust behavior and style to adapt to needs of others on the team.