Client Relationship Associate

Are you curious, motivated, and forward-thinking? At Worldpay you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery

About the team: Worldpay’s Shared Accounts team is responsible for collectively managing cross-vertical accounts within our Global Enterprise segment of North America. Built around collaboration, the team’s primary focus is championing our clients needs, problem-solving queries, identifying solution cross-sales and enhancing overall commercial processes. Role based in San Francisco, CA. 

The Day-to-Day

• Support commercial aspects for merchant accounts within the shared relationship portfolio; queries involving product, pricing and contract negotiations. 
• Manage inbound client requests as a collective team.
• Collaborate across the shared accounts team, support teams and cross-sales team to bring cohesive engagement to clients while determining the necessary next action. 
• Advocate for clients, internally, across support teams for query resolution or prioritization.
• Develop merchant-facing materials to support product cross-sell opportunities or account reviews based on thorough understanding of merchant strategy and growth ambitions.
• Track and manage on-going client projects within Salesforce. 
• Gain a deep working knowledge of company products and services. 
• Minimal US-domestic travel may be required for this role. 

What you bring:

• Ability to understand and apply concepts to effectively structure and solve customer problems, while thinking ‘big picture’ to identify new commercial opportunities.
• Communicates ideas both verbally and in written form in a clear and professional manner.
• Organizational and time management skills required to handle multiple projects across our customers.
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Team skills, including the ability to establish and maintain effective working relationships
• Proficiency with Microsoft Outlook, Excel and PowerPoint.

Added bonus if you have:

•  Previous experience or internships in client-facing roles, relationship management, or sales
• Familiarity with payment processing 
• Demonstrated success in fostering collaboration in previous academic or professional settings

What we offer you:

• Immersive onboarding program to learn Worldpay, the payments ecosystem, and our sales methodology training 
• A modern, international work environment and a dedicated and motivated team
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• Time to support charities and give back in your community
•  A work environment built on collaboration, flexibility and respect