Amusement Park Operations Intern-Guest Experience

Summary

If you want to learn business operations, people skills, and leadership, this is the opportunity for you! This position offers the most unique, fun yet demanding, and rewarding atmosphere in which a student could spend their summer. This is a position that will assist the Food & Beverage department in all aspects of amusement park operations. From overseeing personnel, execution, inventory, and more, the student will be exposed to many different aspects of park operations. The student will have the opportunity to be part of the full breadth of a park season. 

This position operates primarily at the operational level, assisting with day-to-day operations of thirty-five different food stands and a staff of over 250. Students will rotate between different Food & Beverage operational areas, exposing them to many different leadership opportunities and styles. The student will have the opportunity to develop and extend communication, leadership and critical thinking skills through extensive contact with department heads, managers, employees, and guests.

Roles & Responsibilities

• Participate in all aspects of food preparation and sales during peak times

• Learn operations of all areas of Food & Beverage department

• Manage inbound customer inquiries using Salesforce

• Share with management guest comments in reviews

• Present guest review findings at weekly management meetings

• Work directly with Area Supervisors in planning, execution, and documentation of daily operations

• Work to train, correct, and motivate employees

• Enforce appearance, performance, and operational standards

• Learn a Foods area, its managers, staff, and operations, then demonstrate leadership to ensure successful operations

• Assist product ordering, rotation, and maintenance of inventory levels

• Work with all team members to improve guest review scores

• Assess employee performance to offer feedback and improve staff training

• Accurately address inquiries concerning common food allergens

• Identify new opportunities for improving sales, marketing, and operating efficiency

• Regulatory compliance and process enforcement, including Labor Department regulations and food safety practices

• Work directly with supervisors and department managers to accomplish tasks 

• Work with management to identify and correct issues highlighted in guest correspondence

• Assist in employee discipline and guest relations

• Participate in social activities with international college students

Skills/Qualifications:

• Ability to work in fast paced environment and handle stress

• Excellent listening skills

• Past customer service experience

• Be on feet for long periods; walk several miles a day

• Effective verbal and written communication skills

• Able to work outside in all summer weather conditions

• Independent, resourceful worker

• Strong problem-solving skills

• Able to work weekends and holidays

• Lift and carry up to 50lbs

• Past experience in leadership roles is preferred

Majors: Business Management; Hospitality Management; Event Management; Dietetics; Management; Entrepreneurship; General Business; any major that deals with people or leadership.

Duration: Full-time from end of spring semester to beginning of fall semester.  Schedule-friendly hours available during the months of April, May, September, and October.

Details:

• $16.00/hour

• Housing available

• Five days a week 

• Ability to work 40+ hours a week if desired, no time-and-a-half

• Uniforms provided

• Employee enjoys free season pass benefits

• Discounted meals when working

• Qualify for complimentary tickets

• Access to discounted Friends & Family tickets