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IT Support Specialist

Aeon
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Organization Background

Aeon is a nonprofit developer, owner and manager of quality, affordable homes in the Twin Cities. Since 1986, the award-winning nonprofit has built or renovated 5,900 apartments and townhomes. These homes provide stability to more than 17,000 people each year. At Aeon, we believe everyone deserves a home. But the threat of homelessness is real. Too many people are struggling to make ends meet. One illness, one day without work, one family emergency, could leave them with nowhere else to go. Together, we will act boldly to create and preserve quality, affordable homes for those who need them most. With Aeon, you'll discover hard work that's worth it. Learn more about Aeon at www.aeon.org.

 

Position Summary

We are seeking an IT Support Specialist to operate as an effective member of the IT team. This IT Support Specialist will assist with internal IT Support and will help ensure that Aeon's technology systems are efficient, reliable, and meet the growing technology needs of our continually expanding organization. The IT Support Specialist will office out of our Central Office in the North Loop of Minneapolis and will report to the IT Manager.

 

This work will include, but will not be limited to:

  • Provide superior customer service, with one-on-one assistance to staff regarding technical issues either remotely, by phone, email, or in person
  • Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, tablets, and mobile devices
  • Assist with determination and isolation of pc hardware, software, network issues and problems and make recommendations for corrective action
  • Provide insight and recommendations for technology direction and implementation
  • Assist with management of servers and remote management software
  • Install repurposed hardware and software as required by Aeon's end of life cycle
  • Assist with installations, moves, adds, changes, refreshes, testing and implementation of laptops, desktops, mobile devices, networking equipment and hardware
  • Utilize help desk tracking and problem resolution software
  • Assist with the management and maintenance of cell phones and tablets
  • Document problem resolution and provide clear follow up and verification that issues are resolved prior to closing out help desk tickets
  • Maintain security standards leveraging antivirus software and cyber security tools
  • Assist with initial training and user set up processes
  • Elevate tickets as needed to direct to next level of support
  • Update IT manual as needed when additional items, troubleshooting techniques, and/or processes are acquired or addressed
  • Continuation of learning new systems, assisting in troubleshooting and addressing issues as new systems are rolled out

 

Performance Accountabilities

  • Receive, diagnose and resolve an average of 20 help desk tickets per day
  • Adhere to Aeon's service-level expectations related to IT prioritization re organizational impact
  • Continually improve Aeon IT systems and performance by tracking solutions and imbedding them into organizational protocols
  • Perform initial hardware set-up requirements accurately and completely for all new Aeon laptop and desktop computer systems
  • Assist in ongoing efforts to protect the organization from Malware, Viruses, Phishing attempts and other cyber threats
  • Consistently, accurately and professionally communicate with team members and Aeon staff to ensure clarity and quality ongoing relationships

 

Skills & Qualifications

  • At least 3-5 years of experience in IT-related field
  • CompTIA A+ Certification ideal
  • Demonstrated IT knowledge to include the ability to troubleshoot and solve IT networking issues
  • Proficiency in Microsoft software applications and SAAS Platforms
  • Ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations
  • Ability to multi-task in a fast-paced environment
  • Basic Server knowledge
  • Ability to learn and adapt to innovative technology
  • Detail-oriented
  • Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts
  • Physical Requirements:
    • Ability to lift up to 10lbs
    • Ability to reach above and below the shoulders
    • Ability to sit and stand for extended periods of time
    • Ability to file, open and close file drawers, and enter data into a computer for extended periods of time

 

Compensation

Compensation is commensurate with experience. Aeon offers an impressive benefits package which includes: medical, dental, vision, life insurance, short-term and long-term disability, retirement plan, paid time off and an employee assistance program.

If you are interested in applying for this position, please visit: https://aeonmn.applicantpro.com/jobs/3133710.html

Position is open until filled.

 

Aeon values a diverse work environment. Individuals with disabilities, persons from BIPOC communities, the LGBTQ+ community, and people from underrepresented communities are strongly encouraged to apply.

 

Aeon is an Equal Opportunity / Affirmative Action Employer

Employees and residents are encouraged to apply.