Care Coordinator

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 12,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 60 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.  

To learn more about working at BHCHP, watch our video Please Click Here.

Job Summary:

Hours: Monday - Friday, 8:30am-5:00pm

Are you efficient, organized, and detail-oriented with the ability to complete tasks in a time-sensitive manner? Do you have a strong interest in community health and care coordination? Then join the BHCHP One Care Team! 

Boston Health Care for the Homeless Program (BHCHP) is looking for a talented and compassionate Care Coordinator to provide care coordination services to individuals enrolled in our One Care program—a program for patients with Medicaid and Medicare coverage between the ages of 21-64 years of age. We are also looking for someone who will remain flexible as this role expands.

The Care Coordinator will work on a team with One Care Nurse Care Managers, other Care Coordinators. This role involves collaboration with medical teams to ensure that patients are being linked to needed services to improve their health and overall well-being and are meeting goals outlined on their care plan. The Care Coordinator will also provide administrative support to the team.  A significant aspect of this work will be direct patient engagement that will be a combination of telephonic and face to face outreach and coordinating with providers.

Responsibilities:

• Collaborate with members of One Care team, as well as primary care teams, to support panel of medically intensive patients with complex health-related social needs
• Engage One Care patients in services through telephone and face to face outreach; assist with the housing process and stability resources for patients experiencing homelessness, including resource building, referrals to substance use treatment programs, and legal advocacy or housing instability.
• Conduct outreach to shelters and patients’ homes to maintain a connection to care
• Maintain daily communication with the Managed Care Organization (MCO) via web portal and phone, as needed.
• Assist nurse care managers and medical teams with arranging patient appointments for services, accompanying patients to those appointments, if needed, and other related activities; supports patients to meet care needs including assisting patients with housing, income, and benefit application.

Qualifications:

• Bachelor's degree preferred.
• Bilingual in English and Spanish, Haitian Creole or Portuguese speaking skills highly preferred. 
• Experience in case management or human services is preferred; self-directed with the ability to work both independently and as part of a team.
• Computer skills:  Proficient with Microsoft Excel Spreadsheets, entering narrative and other data into a database, the use of the Internet to conduct information searches.
• Strong problem solving and communication skills (written and oral); ability to triage patients’ needs and creatively address problems as they arise.

Compensation and Benefits:

• Compensation starting at $22.07 per hour and is commensurate with years of experience.
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional annual compensation of seven thousand five hundred dollars added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we'd love to hear from you. CLICK HERE TO APPLY

As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.