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Personal Services Assistant - Entry Level (Maryland)


The Diversity, Equity, Inclusion and Accessibility Group, Office of Reasonable Accommodations and Accessibility is seeking a Personal Services Assistant to assist employees with disabilities with activities of daily living. The Personal Services Assistants provide timely assistance to employees with targeted disabilities in order to meet their individual needs and provide a seamless transition into the workplace and throughout their day. These services are defined by the Equal Employment Opportunity Commission (EEOC) as non-medical, activities of daily living and can include assistance services such as: assistance with feeding/meal prep, toileting, placement/removal of clothing. - Intermittently commute to satellite offices during the work day to provide assistance utilizing provided vehicle and/or shuttle. - Maintaining communication with customers throughout the day utilizing phone/email systems. - Utilizing computer systems for documentation/tracking purposes. Executive Order 13548 requires federal agencies to attract, hire, and retain individuals with disabilities. Section 501 of the Rehabilitation Act of 1973 (amended January 3, 2017) applies additional affirmative action obligations to federal agencies. These obligations include providing Personal Assistant Services (PAS) to federal employees and applicants with targeted disabilities as defined in the Americans with Disabilities Act (ADA) (see C.F.R. 1614.203(d)(5). These services are the basic activities of daily living, such as eating and toileting, which persons with certain targeted disabilities may be unable to do independently. Without the availability of assistive services, these individuals may be unable to fully participate in the workplace. Additionally, NSA is required to provide PAS to personnel with targeted disabilities during work hours, during work-related travel, and during employer-sponsored events. NSA is also required to provide PAS in the individual's home should they be eligible for telework.

Job Summary

The Office of Reasonable Accommodations and Accessibility (ORAA) works with applicants, employees, and visitors to provide a variety of reasonable accommodations and disability services in the workplace to ensure access. Specifically, ORAA is responsible for implementation of Agency Reasonable Accommodations for persons with disabilities who require workplace accommodations to perform the essential functions of their job.


The qualifications listed are the minimum acceptable to be considered for the position. ENTRY/DEVELOPMENTAL High school diploma or equivalent.


- Assist employees with targeted disabilities to perform activities of daily living that those employees would typically perform if they did not have disabilities. - Personal services tasks may include, but are not limited to: - Assisting with mobility, lifting and reaching, getting into or out of a vehicle at the worksite, eating and drinking, putting on/removing a coat, toileting assistance, and business-related travel. - Personal services, together with any reasonable accommodation required, enable the employees to perform the essential functions of their positions without posing a direct threat to safety. - Personal Services Assistants do not perform medical procedures (e.g., administering shots) or medical monitoring (e.g., monitoring blood pressure). The ideal candidate is someone with previous work experience such as home health care, nursing home and/or acute care settings where they have provided direct care with activities of daily living.