Customer Service Director/Coordinator (Internship)
Resilience, Inc. is a nonprofit organization that is dedicated to improving the mental health of students, as well as reducing mass shootings, suicide, and depression. Resilience, Inc also works to combat declining test scores, low student engagement, and a slew of other social issues.
Our organization focuses on offering Social Emotional Learning tools to enable K-12 schools to teach emotional intelligence through five core topics; self-awareness, self-control, social awareness, relationship manageEWGRIYPment, goal setting, and effective decision-making. Resilience, Inc. also provides tools for acquiring and maintaining inspiration, hope, and overall well-being.
Our mission is to teach SEL at every school in the country. It is a tough challenge, but we know “No Challenge, No Change.” If you are also concerned about children’s mental health and social being, join us! Become a member of Resilience, Inc, and help change the way schools approach mental health.
Resilience offers unpaid internship programs that require at least a 4 month commitment with a minimum of 5 hours per week. There are flexible start and end dates with the option to continue after meeting the minimum requirement
Although this is an unpaid internship, there is the opportunity to earn school credit. Some educational institutions require prior approval before the start of an internship. It is the responsibility of the student to check with their institution to be sure they meet any requirements before they accept a position.
As a Customer Service Coordinator Intern, you will play a crucial role in supporting the customer service department by assisting in various tasks related to customer registration and engagement. This internship will provide you with valuable hands-on experience in customer service operations and an opportunity to contribute to the success of the organization.
Responsibilities:
- Registering Customers: Utilize the Striven tool to accurately register all customers who express interest in the platform. Collect relevant customer information, including contact details, preferences, and any additional required data.
- Customer Support: Provide timely and professional support to customers, addressing their inquiries and concerns through various channels such as email, phone, or live chat. Ensure high levels of customer satisfaction by responding promptly and resolving issues effectively.
- Documentation: Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions in the customer service database or any designated system. Assist in generating reports and analyzing data to identify trends or areas for improvement.
- Communication: Collaborate with the customer service team and other relevant departments to relay customer feedback, concerns, or suggestions. Contribute to the development of improved processes or strategies based on customer insights.
- Weekly Meetings: Participate actively in weekly meetings with the entire board and project managers. Share updates on customer registrations, discuss challenges or opportunities, and contribute ideas to enhance customer service operations.
- Professional Development: Take advantage of the internship experience to learn about customer service best practices, industry trends, and the organization's products or services. Seek opportunities for growth and actively engage in training sessions or workshops offered by the company.
Qualifications:
- Currently enrolled in a relevant degree program or recently graduated in a field such as business, marketing, communication, or a related discipline.
- Strong interpersonal and communication skills, both written and verbal.
- Customer-focused mindset with a desire to assist and resolve customer issues.
- Excellent attention to detail and organizational abilities.
- Proficiency in using customer service software, tools, or platforms (e.g., Striven, CRM systems).
- Ability to multitask and prioritize tasks effectively.
- Proactive and self-motivated, with the ability to work independently and as part of a team.
- Familiarity with project management concepts and tools is a plus.