Departmental Analyst 9-P11

This position is responsible for supporting programs/initiatives, conducting research, performing analysis, tracking metrics, and providing recommendations within the complex work area of the Field Services Section in the Collection Services Bureau (CSB). Primary duties of this position include the following: (1) oversees the research, analysis, documentation, and process improvements for Field Services programs and initiatives including the Revenue & Field Officer units, (2) compiles, analyzes, and reconciles Field Services account resolutions, monthly transactions, metrics, and reports, in coordination with other CSB teams and Collections partners, and (3) maintains, implements and/or evaluates related training and documentation to ensure program quality, productivity, and adherence to internal/contractual controls. 

 

The employee in this position is a member of the Services Management Division team and as such, participates in special projects, gives presentations, attends meetings on behalf of the Division, and works with peers and managers to resolve issues. This employee contributes to the continuous improvement of CSB by participating on committees as directed, tracking, and aligning metrics, and assisting in the development and implementation of strategic goals.

The work location of this position will be determined at the time of hire at one of the following locations: