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Departmental Analyst (Trainee) 9-P11

The purpose of this position is to evaluate, monitor, and enhance the quality of ongoing collection activities performed by the Collection Services Bureau (CSB) staff and the private collection contractor by means of centralized training and quality assurance. This position will ensure proper and consistent implementation of policies and procedures for both CSB and the private collection contractor. This position will develop training sessions and materials for CSB and the private collection contractor, as well as education materials for the public regarding the collection process. Further, this position prepares a variety of reports regarding collection activities, monitors the progress of collection programs, facilitates special projects, and develops policies and procedures to improve workflow and stakeholder satisfaction.

This position works in partnership with other areas of the Bureau and Treasury to effectuate collection activities and ensure consistent and proper implementation of policies and procedures.