Event Sales Manager
Embassy Suites Downtown Grand Rapids is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!
Embassy Suites Downtown Grand Rapids is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!
* Salary: $48,000-55,000/annually- based on experience
Benefits Include:
- Hotel and restaurant discounts
- Earned Paid Time Off for ALL Team Members
- Insurance (health, vision, dental, life) for full time Team Members
- Flexible schedules (dependent on position)
- Holiday Pay
- 8 hours of paid volunteer time per year (must be accredited)
- Advancement opportunities
- 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
- Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
- Report to work in uniform presented professionally, neat, and clean
- Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
- Anticipate and meet the needs and expectations of our guests, then go one step further
- Implement aggressive, on-going sales campaigns to alert potential guests of the hotel and sales capabilities
- Continually explore and contact potential new sales sources according to Suburban Inns standards
- Perform sales calls; Schedule calls/visits to assess on-going needs of prospective clients
- Promote, advertise, and market the property
- Develop association market group business for events
- Build awareness in community by being involved in outside groups, civic boards, and community service organizations
- Keep abreast of current events in the area (i.e. news outlets, google alerts, indeed) for prospective business
- Respond to all leads
- Attend Hilton training classes when needed as related to sales
- Follow up on goals and action plans weekly to ensure hotels are building loyalty and increasing market share
- Maintain current and accurate files for all sales
- Compile and manage various sales and other reports detailing the operation of the department
- Help guests plan special events including menus, entertainment, theme, decorations, and other aspects
- Provide tours and offer suggestions in effort to sell the hotel/catering facilities for the occasion being planned
- Work with the Executive Chef to determine selling prices, menus, and other details for catered events
- Create client event contracts, accept/process deposits, develop function BEO’s to include updates and changes as required by clients and arrange prompt payment for all events
- Inspect finished arrangements; may be present to oversee the actual greeting and serving of guests
- Follow up with client after each function to ensure expectations have been met and prospect future business
- Handle all guest complaints according to Suburban Inns standards
- Attend manager meetings to review policies and procedures, upcoming events, and continually develop sales strategies
- Follow all Suburban Inns processes
- Exhibit regular and recurrent attendance records
- Rotate Manager on Duty shifts over the weekends for the hotel
- Other duties as requested by management
Position Requirements:
Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, record keeping, or word processing. Good communication skills.
Formal Education and Job-Related Experience: This position requires a minimum of 18 months of event/banquet sales and outside cold-calling experience. Minimum formal education of a high school degree or equivalent related experience.
License, Registration, and/or Certification Required: Clean, valid driver’s license, reliable transportation to be used on sales calls. ServSafe Certification, CTA certification
External and Internal Personal Contact: Communications: Daily - Verbal &Written Weekly- Participation in meetings
Teamwork and Collaboration: This job is part of a formal work team within the department
Uniform and Appearance Guidelines:
Uniform: Professional attire according to Suburban Inns guidelines
Appearance: All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who’s primary job function is interacting with guests. Hair must be of a natural color and kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Hotel Operations has the authority to veto any decision made by the position’s supervisor.
