Organizational Learning Program Assistant
How to Apply
A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skill set. Submit a cover letter and resume as one file (because of system limitations).
Flexible or hybrid work may be allowed; flexible work arrangements are reviewed annually and may be subject to change based on business needs.
Summary
The Office of Organizational Learning is looking for a high-energy, detail-oriented individual to join our fast-paced team. Organizational Learning is the university's central department for professional, career, and leadership development serving over 32,000 faculty and staff members across its campuses and hospital. Reporting to the Associate Director, you will join a team of passionate individuals dedicated to lifelong learning and building the capabilities of our university community. For more information on our team, visit our Organizational Learning website.
We offer a flexible work location that requires both remote and in-person appointments.
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.
Benefits include:
- Generous time off, including family leave
- A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vesting.
- Many choices for comprehensive health insurance.
- Dental and vision insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses.
Responsibilities*
- Coordinate administrative support for both virtual and in-person programs including logistics, room scheduling and set-up, managing course assignments and course completion documentation, catering, arranging and supervising vendor service delivery, audiovisual equipment, virtual moderating
- Troubleshoot technical problems during training sessions
- Act as a registrar in the My LINC learning management system to enroll participants, track progress and maintain training history
- Manage course interest list including communication to waitlist participants when sessions are unavailable
- Close all program sessions in MyLINC, upload attendance roster in Qualtrics and distribute post-session survey and materials to participants
- Video record sessions, order captions, edit videos and notify administrators when video is ready for playlist.
- Be the first point of contact to monitor and respond to incoming requests from program participants and course facilitators
- Ensure course facilitator(s) have all necessary resources and materials for a successful program
- Be a backup support to help evaluate incoming TeamDynamix (TDX) requests to the correct team
- Provide backup moderation support for virtual training programs with more than 100 registrants
Required Qualifications*
- Associate's degree or equivalent combination of education, certification, and experience
- 1+ years of experience in a similar position/administrative role
- The individual should have excellent customer service experience working collaboratively with others
- Demonstrated ability to organize and follow through while attending to detail and meeting deadlines
- Experience providing technical support for virtual sessions on Zoom
- Proficiency using Microsoft Office and Google Suite applications
Desired Qualifications*
- Experience with learning management systems, such as My LINC
- Familiarity with survey analytics software such as Qualtrics and Google Forms
- Commitment to Diversity, Equity and Inclusion
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.