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Revenue Agent 4 (Lead Worker) Multiple Positions

The Department of Revenue is looking for self-motivated individuals to provide leadership and direction to staff in our Compliance, and Customer Service Bureaus. 

We invite you to discover what makes DOR such a great place to work.
  • Join a team that promotes strong collaboration and provides opportunities for growth and professional challenge.
  • Enjoy a robust training culture with a focus on professional development and career enhancement.
  • Work independently with opportunities for collaboration with other members of leadership and staff.
  • We support a healthy balance between your personal and professional life, including a flexible work schedule and the opportunity for a hybrid (a blend of in-office and remote work) work schedule after probation!

Benefits include:
  • 40-hour work week, PTO 3.5 weeks of vacation, 9 paid holidays, and ample sick leave
  • Excellent health care benefits
  • 4 hours of professional development time each month to learn and grow
  • One of the best retirement systems in the country State Pension Funding
  • Employee Assistance Program: provides State of Wisconsin employees and their household family members FREE and confidential support 24 hours a day, seven days a week for a variety of issue.

Position Summary

  • Customer Service (Madison) This position provides support to the Revenue Agent Supervisor, 10 revenue agents and up to 20 seasonal limited-term employees. Duties include training and development of employees and external customers; communication, and implementation of customer service standards; reviewing the most complex activities including researching and responding to inquiries related to individual income tax, sales/use tax, withholding tax, local exposition, premier resort, rental vehicle, and excise tax programs administered by the Department. This position also prepares and updates Taxpayer Assistance and System references online and paper reference manuals and other tools used by staff to assist customers. To view job discription, click here

  • Compliance (Appleton or Green Bay; Eau Claire or Wausau; Madison or Eau Claire; and Madison, Milwaukee, Green Bay or Appleton.) These positions provide support to the Revenue Agent Supervisor in a unit of approximately 14 agents. Duties include training and development of staff, acting as the first level for escalated customer contacts, and assisting the unit in the absence of the supervisor. These are advanced level professional positions also responsible for performing and mentoring on the most complex compliance activities. To view job descriptions, click here and here

Salary Information

Starting salary will be between $ 25.32 per hour and $33.00 per hour depending on experience and qualifications, plus excellent benefits. Current state employees' pay will be set in accordance with pay upon appointment provisions for the compensation plan. This classification is in pay schedule/pay range 07-03. A twelve-month probationary period may be required.

Job Details

The department will conduct a background check, fingerprint check and tax compliance check on all finalists. Interview results may be reused in accordance with the State of WI interview reuse policy.

All state employees must report their COVID vaccination status, whether vaccinated or not and provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment. The State of Wisconsin continues to follow necessary health and safety protocols for COVID.  Please visit Division of Personnel Management Coronavirus - COVID-19 ( for the most up-to-date information. Guidance may be subject to change.

Applicants must be eligible to work in the United States. The Department of Revenue does not sponsor work or student visas, either at time of hire or at any later time.


Minimally qualified candidates will have:
  • Experience providing customer service by phone, in person, and/or writing
  • Experience working with Wisconsin income, sales/use, and/or withholding taxes: and
  • Mentoring/Training Experience

Well-qualified candidates will also have:
  • Experience with advanced collection actions such as legal garnishments, supplemental hearings, execution of tax warrants
  • Experience collecting statewide debt, income, sales/use and/or withholding taxes
  • Experience researching complex individual income tax topics
  • Experience leading teams or projects
  • Experience approving and/or reviewing work for quality
  • Experience collection delinquent debt

How To Apply

To start the application process, go to For instructions, refer to the following link: Applying to State Service.  

You will access your existing account or to create a new account if you don't have an account. Follow the steps outlined in the application process and submit your application.

You will be required to attach a current resume and a letter of qualifications.
Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job.  For tips on developing your resume and letter of qualifications, click here

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Failure to submit all required materials will result in an incomplete application and ineligibility for this position.

If you are invited for an interview, you will be contacted via email. Make certain your contact information is correct and check your email regularly. 

Permanent classified state employees who are eligible for consideration as a transfer or voluntary demotion should complete the online application process.

DOR is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Questions about this position can be directed to Wanda Anthony, Human Resources
Specialist Senior, via email at

Deadline to Apply

All materials must be submitted before, Monday, February 13, 11:59 p.m.