Service Desk Analyst

The MSU IT Service Desk provides technical support to the MSU community via phone, email, and chat support. Hours of operations are from 7 AM to midnight every day when the University is open.

The IT Service Desk Analyst will report up through the MSU IT Service Desk Manager, and will provide first-level contact and resolution for a wide range of technical topics for students, faculty, and staff. Although the Service Desk is located in and primarily serves MSU's main campus in East Lansing, MI, university partners and colleagues from all over the world rely on these Analysts to quickly and accurately resolve or route requests, problems, and incidents.

Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state’s capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as 49,695 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.

Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associate’s Degree; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed OR a Bachelor’s Degree; up to six months of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.

ITIL v3/v4 Foundations certification; HDI Support Center Analyst certification; demonstrated ability to effectively communicate with all levels of technology users and leadership; strong writing and verbal communication skills; high level of customer relationship skills; attention to detail; ability to contribute to a high performing team environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Resume and Cover Letter

The university is requiring all MSU students, faculty and staff to be vaccinated against COVID-19 with limited exceptions. Learn more at: https://msu.edu/together-we-will/

Three professional references knowledgeable of your work

Job will require a set schedule of 8A-5P, 11A-8P, or 3P-12A. Schedule may include one weekend day, or may be Monday to Friday, depending on business needs at time of hire. If requested, may be subject to change in future if subsequent staff

This is an off-dated position funded for 4 years from date of hire with possible extension contingent upon funding renewal.

https://tech.msu.edu

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.